Chief Revenue and Customer Officer

Instructional Empowerment • West Palm Beach, FL

5d • Remote

About The Position

Instructional Empowerment's social mission is to end generational poverty and eliminate achievement gaps through redesigned rigorous Tier 1 instruction that ensures deeper learning for ALL students. We are seeking a Chief Revenue & Customer Officer (CRCO) to build and lead our integrated customer value system across three business units serving the K–12 education market. This executive will align product management, product marketing, marketing, sales, implementation, and customer success into one coordinated growth engine that maximizes customer outcomes, recurring revenue, retention, advocacy, and market share. The CRCO is responsible for designing, integrating, and optimizing the company's end-to-end customer value system—from identifying customer needs and shaping products through customer acquisition, implementation, renewal, advocacy, and expansion. Rather than managing isolated departments, this executive will build the systems, processes, metrics, and operating rhythms that create exceptional customer value and sustainable growth.

Requirements

• Executive leadership experience driving revenue growth in K–12 education, EdTech, or professional services.
• Experience leading multiple customer-facing functions, including product, marketing, sales, implementation, and customer success.
• Demonstrated success improving customer acquisition, retention, expansion, and lifetime value.
• Strong systems-thinking, operational leadership, and analytical skills.
• Excellent communication, executive presence, and ability to influence across the organization.
• Bachelor's degree required

Nice To Haves

• Master's degree preferred

Responsibilities

• Design and lead the company's customer value operating system.
• Partner with product leaders to shape market-driven product strategy and go-to-market plans.
• Lead an integrated marketing and sales engine that increases qualified demand and conversion.
• Develop customer success systems that accelerate time-to-value and long-term partnerships.
• Establish KPIs across the customer lifecycle, including acquisition, adoption, retention, expansion, and advocacy.
• Use customer, operational, and financial data to guide strategic decisions and continuous improvement.
• Build and develop high-performing cross-functional teams.

Benefits

• Multiple medical plan options, including a 100% employer-paid health plan
• HSA and FSA options available to save for medical expenses, with employer-funded HSA contributions for those participating in eligible healthcare plans
• Company-paid dental, vision, life, STD, and LTD coverage
• 15 days of PTO available in your first year of employment
• 8 paid holidays, plus 2 floating holidays
• 401(k) with a 4% company match

What This Job Offers

• Job Type: Full-time
• Career Level: Executive