Chief Revenue Officer
About The Position
Botpress is launching an AI-native customer support platform designed for SMB and mid-market organizations. Unlike traditional platforms, Botpress built industry-leading AI agents first and created a modern help desk around them. This AI-native solution automates conversations, resolves complex requests, learns continuously, and seamlessly escalates to humans when needed. This launch signifies a major shift in Botpress' Go-To-Market (GTM) strategy, moving from a developer-led, product-led, and inbound-sales motion to expanding up-market to serve business buyers. The company is introducing a new outbound sales motion with prototype AI agents for specific industries to replace traditional ticketing systems, reduce support costs, and redefine customer support operations. As Chief Revenue Officer (CRO), you will play a pivotal role in building the commercial engine to power this next phase of growth.
Requirements
- Experienced VP Sales or early-stage CRO who thrives in builder environments and wants to own the entire sales & post-sales engine.
- Scaled a B2B SaaS revenue organization through early-stage growth, ideally from 10M-50M ARR+.
- Energized by ambiguity, experimentation, and building the operating system rather than inheriting a mature one.
- Experience with PLG plus sales-led (inbound + outbound) revenue motions, and understand how to convert product usage and inbound demand into scalable revenue.
- Comfortable building outbound from scratch and testing multiple GTM motions before “pouring gas” on what works.
- Hands-on, resourceful, and happy to operate as a player-coach.
- Passionate about using technology and AI to scale output without adding unnecessary headcount.
- Strong in hiring, coaching, process design, and operating discipline.
- Can partner effectively with Product, Marketing, Customer Success, Implementation, Support, Finance and deliver updates at an executive level.
- Comfortable selling to non-technical buyers, with enough technical curiosity to support AI/product-led conversations.
Nice To Haves
- Experience selling AI-native, customer support, customer experience, help desk, automation, or technical SaaS products.
Responsibilities
- Own and evolve the revenue engine across sales-led/outbound, inbound, expansion, retention, and post-sales revenue motions.
- Build the GTM infrastructure needed to 10x ARR.
- Lead a lean sales and post-sales team through a period of product, ICP, and motion experimentation.
- Work closely with the CEO/Founder and cross-functional leaders to refine the pitch, value proposition, customer feedback loops, and sales execution.
- Help Botpress move from a mostly inbound motion toward a repeatable, high-velocity and lean outbound motion in verticals like e-commerce, fintech, and SaaS.
- Bring discipline and rebuild processes around forecasting, pipeline management, quota design, sales enablement, compensation, and team structure.
- Refactor post-sales functions across customer success, AM, TAM and support, so the customer journey is simpler, scalable, and revenue-aligned.
- Stay hands-on with the team, including deal strategy, coaching, systems, tooling, and experimentation.
Benefits
- 4 weeks of vacation
- Paid sick and parental leave
- Comprehensive health, dental, vision, travel, and life insurance
- Funding for education and skills improvement
- Fully-stocked fridge and cupboard
- Your own desk – no 'hot-desk'-style sign-up systems
- A vibrant office community, including weekly socials
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
