Chief of Staff Customer Officer

The Hershey Company • Lower Swatara Township, PA

12d • Hybrid

About The Position

The Hershey Company is seeking our next Chief of Staff to the Chief Customer Officer (CCO). This role serves as a strategic right-hand to the CCO, acting as a force-multiplier in driving Hershey’s global brand agenda. The Chief of Staff Customer Officer orchestrates the execution of the strategic plan and top-priority initiatives, ensuring they progress efficiently across the U.S. business. By coordinating cross-functional teams and business processes, this leader enables the CCO to focus on high-impact decisions while maintaining momentum on key projects. In essence, the role bridges strategy and execution – improving decision quality and speed and optimizing how global brand strategies are implemented enterprise-wide.

Requirements

• Strategic Agility
• Program Management Excellence
• Influence & Collaboration
• Business Acumen
• Adaptability & Problem-Solving
• A bachelor’s degree in Business, Marketing, Commercial Management, or a related field is required.
• 10+ years of experience in strategic planning, business operations, or marketing leadership roles.
• Experience leading cross-functional initiatives.
• Experience partnering closely with senior executives on strategic decision-making.
• People management experience or significant project team leadership experience.
• Demonstrated ability to drive organizational change, improve processes, and deliver measurable business results.

Nice To Haves

• An MBA or similar advanced degree is strongly preferred.
• Experience within a top-tier consulting firm or corporate strategy function is highly desirable.
• A track record of developing and launching growth initiatives within a consumer-focused organization.

Responsibilities

• Lead the Customer Officer annual planning process and strategy on behalf of the CCO, aligning business unit plans with enterprise objectives and preparing strategy reviews. Ensure that long-range strategic priorities are clearly defined, communicated, and translated into actionable roadmaps for the US organization.
• Oversee and drive execution of the CCO’s highest-priority initiatives and strategic projects, including setting up project structures, tracking milestones, and proactively resolving roadblocks. Lead cross-functional project teams when needed, guaranteeing that strategic initiatives deliver expected outcomes on time.
• Ensure effective processes for strategic initiatives by coordinating across different functional areas within the Company to streamline operating rhythms.
• Act as a proxy for the CCO in leadership forums and decision meetings, uniting stakeholders and enforcing governance around growth decisions. Prepare agendas and briefing materials for executive meetings, ensuring data-driven discussions, and following up on action items. Facilitate fact-based decision-making by making sure the right information and analyses are available to the CCO and leadership team.
• Serve as a communication hub to align the Customer Office with other parts of the business. Cascade the CCO’s vision and updates to teams and conversely surface insights and concerns from across the organization back to the CCO. Maintain open channels with business unit leaders and supporting functions to ensure everyone is informed of strategic priorities and that feedback is integrated, fostering a one-team culture in executing growth plans.

Benefits

• The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.
• The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans.
• You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability.
• To request an accommodation via phone, please call [phone] and leave a voicemail with your contact information.
• You may also email a request for accommodation to [email protected]. Please be sure to include “Accommodation Needed” in the subject line.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior