Chief of Staff

Podium•Lehi, UT

6d•Onsite

About The Position

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers. In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business. Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2. Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career. The Chief of Staff, Customer & Revenue Operations, will report to and partner with the COO, focusing on our post-sales performance and strategy, internal business systems, and revenue operations. You’ll work closely with cross-functional leaders to drive execution, alignment, and strategy across our most critical post-sales, customer, and internal operations initiatives. This candidate will help operate the Customer & Revenue Operations (C&RO) organization and identify and lead high-impact initiatives. It is critical that the Chief of Staff is aligned with our operating principles . This individual must be able to work in a fast-changing, ambiguous environment. The Chief of Staff will amplify the effectiveness of the COO and the rest of the (C&RO) leadership team.

Requirements

3-7+ years of total experience, including experience in either business consulting (Bain, McKinsey, etc.), or as part of an internal strategy and/or operations team.
Alignment with our operating principles
Located or open to relocation to work onsite at our headquarters in Lehi, Utah
MBA, Bachelor's or equivalent experience
Experience working with CX, RevOps, and Corporate Strategy teams
Experience working in the SaaS or Technology industry is a plus, especially vertical and/or SMB SaaS
Ability to be a thought partner to the COO/CX/RevOps leaders by structuring and solving complex problems
Ability to communicate clearly and directly to drive accountability and action
Excellent written and verbal communication skills
Excellent project management skills
Experience working with significant change and ambiguity
Ability to multitask and prioritize in a rapidly changing environment with competing priorities
Willingness to roll up sleeves to directly solve difficult problems
Systems thinking and the ability to create new structures or processes
Pragmatic and logical in thinking and decision-making
Trustworthiness to handle confidential information with integrity

Nice To Haves

Experience working in the SaaS or Technology industry is a plus, especially vertical and/or SMB SaaS

Responsibilities

Work directly with the COO and leadership to define CX & RevOps priorities, including strategic planning and goal setting based on company-wide objectives
Partner closely with the COO and cross-functional leaders to support C&RO organization, driving strategic alignment and execution on top initiatives
Support C&RO organization in prioritizing initiatives, managing team operating cadences, and ensuring follow-through on key decisions and action items
Provide leverage to COO by representing his decisions/thinking/voice to all levels of C&RO org as well as key cross-functional leaders
Translate high-level strategic decisions into actionable plans with associated ownership, prioritization, and timelines, formally and informally.
Form an independent point of view on what is required to achieve our vision.
Work with the leadership team to understand potential gaps, define plans to address them, and ensure we execute on those plans
Shape and manage the objectives and operating cadence of leadership team meetings–facilitating discussions on the right topics and managing follow-up on action items
Lead and organize content creation for key documents or meetings related to the C&RO organization (e.g., All Hands, Quarterly/Monthly/Weekly Business Reviews, Scorecards, etc.)
At times may be asked to step in and act as a leader in specific areas if there are gaps
Identify opportunities in the C&RO organization and lead high-impact strategic projects