Chief Operations Officer (COO)
About The Position
A Boynton Beach based company is seeking an attorney with operational/management experience to serve in a position level of Senior Management - Legal Operations. This role involves recruiting, onboarding, training, and managing direct reports, as well as developing and implementing policies and procedures. The COO will also be responsible for automating workflows, providing quality control, overseeing HR functions, and managing vendors. The position requires a tech-savvy operations manager who thrives on team development and policy creation in a fast-paced environment. The company is a growing Legal Services Plan searching for a performance-oriented operations manager with substantial skills in recruiting, training, managing direct reports, and developing/implementing policies and procedures. Experience in a professional services firm is highly preferred. The role emphasizes results-orientation and objective evaluation based on deliverables. This is not a learning position for an operations manager, but for someone who has a proven track record of success.
Requirements
- Proven, tech-savvy operations manager
- Experience developing team members
- Experience developing policies and procedures (systems) in a fast-paced environment
- Substantial skills, experience, and knowledge with recruiting, training, and managing direct reports
- Experience developing, modifying, and implementing policies and procedures in a strategic, thoughtful way
- Proven track record of working with 6 - 8 direct reports in a company with at least 15 - 20 employees
- Results-oriented professional focused on delivering tangible value
- Objective evaluation and determination of job performance and compensation based on deliverables
- Objective management, development, and evaluation of staff based on their job performance
- 5 years full-time, substantial operations experience with progressively increasing responsibilities
- At least 2 years of full-time experience supervising teams and vendors
- Bachelor's degree or equivalent experience
- Well-versed in modern technology and software
- Demonstrated success in intake/reception oversight, and billing/AR coordination
- Track record of strategic, ongoing professional development and learning
Nice To Haves
- Experience in a professional services firm
- Law firm or professional services background (including substantial operations experience in a CPA office, financial services office, medical office, dental office, and other professional services background)
- Candidates with ALA/CLM, SHRM, Lean/Six Sigma, or PMP credentials and professional development
- Extremely organized and detail oriented
- Sound judgment and creative problem solver
- Effective in engaging with different personalities in a wide variety of contexts
Responsibilities
- Recruiting and engaging with qualified candidates
- Onboarding, training, and supporting new hires
- Managing, developing, and supporting direct reports
- Developing, modifying, and implementing policies and procedures
- Developing and automating workflows and forms using software and technology
- Providing quality control and actively engaging with operations to ensure compliance
- Overseeing HR-related functions, such as payroll, evaluations, and retirement benefits
- Performance-based management of direct reports based on KPI's in a positive manner
- Developing, modifying, and monitoring job descriptions and design
- Utilizing modern technology for automation and increased productivity
- Working with and effectively managing vendors of the firm
Benefits
- 401(k) plan with employer match
- Health insurance
- Dental insurance
- PTO (10 federal holidays, 10 days PTO, 6 days sick leave)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
