Chief Operations Officer (COO)
About The Position
A Boynton Beach based company is seeking an attorney with operational/management experience to serve in a position level of Senior Management - Legal Operations. The company is a fast-paced, growing Legal Services Plan searching for a proven, performance-oriented operations manager who has substantial skills, experience, and knowledge with recruiting, training, and managing direct reports, and also with developing, modifying, and implementing policies and procedures in a strategic, thoughtful way. This is not a position for you to learn how to be an operations manager, but for someone who has done it successfully before. Veritas Legal Plan, Inc participates in E-Verify according to state regulations.
Requirements
- Proven, tech-savvy operations manager who thrives on developing members of your team, and developing policies and procedures (systems) in a fast-paced environment
- Proven, performance-oriented operations manager who has substantial skills, experience, and knowledge with recruiting, training, and managing direct reports, and also with developing, modifying, and implementing policies and procedures in a strategic, thoughtful way
- Proven track record of working with 6 - 8 direct reports in a company with at least 15 - 20 employees
- Results-oriented professional focused on delivering tangible value
- 5 years full-time, substantial operations experience with progressively increasing responsibilities
- At least 2 years of full-time experience supervising teams and vendors
- Bachelor's degree or equivalent experience
- Well-versed in modern technology and software
- Demonstrated success in intake/reception oversight, and billing/AR coordination
- Track record of strategic, ongoing professional development and learning
Nice To Haves
- Experience in a professional services firm would be highly preferred, including law firms, financial services firms, CPA firms, and similar white collar professional services businesses that are governed by significant risk management protocols.
- Law firm or professional services background (including substantial operations experience in a CPA office, financial services office, medical office, dental office, and other professional services background)
- Candidates with ALA/CLM, SHRM, Lean/Six Sigma, or PMP credentials and professional development, will be given special consideration
- Extremely organized and detail oriented
- Sound judgment and creative problem solver
- Effective in engaging with different personalities in a wide variety of contexts
Responsibilities
- Recruiting and engaging with qualified candidates
- Onboarding, training, and supporting new hires
- Managing, developing, and supporting direct reports
- Developing, modifying, and implementing policies and procedures
- Developing and automating workflows and forms using software and technology
- Providing quality control and actively engaging with operations to ensure compliance
- Overseeing HR-related functions, such as payroll, evaluations, and retirement benefits
- Performance-based management of direct reports based on KPI's in a positive manner
- Developing, modifying, and monitoring job descriptions and design
- Utilizing modern technology for automation and increased productivity
- Working with and effectively managing vendors of the firm
Benefits
- 401(k) plan with employer match
- Health insurance
- Dental insurance
- PTO (10 federal holidays, 10 days PTO, 6 days sick leave)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
