Chief Operations Officer / Integrator [HT-1009725]
About The Position
Are you someone who sees opportunity in complexity and enjoys bringing clarity to fast moving operations? Do you take pride in building strong teams, holding people accountable, and making sure great plans turn into real results? Are you energized by partnering with ownership on vision and direction while leading the business forward day to day? If you are a confident, decisive, and people centered leader who thrives on ownership and execution, we want to talk to you! Our ideal COO / Integrator is: Driven and accountable You take ownership of outcomes and expect the same from others. You follow through, finish what you start, and push initiatives across the line. Confident and composed You lead with calm confidence, even under pressure. You handle challenges directly and make thoughtful decisions without being reactive. People focused and approachable You work well with team members at every level of the organization. You listen, communicate clearly, and make people feel heard while still holding high standards. Strategic and process oriented You think beyond today’s problems and help prepare the business for what’s next. You see around corners and help the team execute against long term goals. Revenue and sales minded You understand that strong operations and strong sales go hand in hand. You have experience leading or overseeing a sales function, establishing clear metrics, and building accountability around performance. You know how to evaluate what is working, what is not, and take action to drive consistent revenue growth. Candid and collaborative You are honest, transparent, and willing to respectfully challenge ideas for the good of the business. You partner closely with ownership and help align the organization around shared goals. Our ideal COO / Integrator is a proven business operator who has successfully led and scaled a company at the executive level. This role owns the performance of the business, including revenue growth, operational execution, and team accountability. They partner closely with ownership on vision and strategy while taking full responsibility for translating that vision into measurable results. Most importantly, they bring the experience, confidence, and leadership presence to elevate both the business and the people who drive it.
Requirements
- 5+ years of executive level experience in a role such as COO, President, VP, or General Manager with full business leadership responsibility
- Proven success leading and scaling a $10M–$50M business, with direct responsibility for driving revenue growth to $20M+
- Direct P&L responsibility with a track record of driving financial and revenue growth, including establishing accountability across sales and operational performance
- Strong technology aptitude, including experience implementing new systems, software, or ERP platforms
- Demonstrated interest in AI and emerging technologies, with practical application in professional or personal use
- Bachelor’s degree or equivalent combination of education and relevant work experience
- Comfortable operating with a high degree of autonomy while partnering with ownership at a strategic level
Nice To Haves
- 5 to 7 years of executive level leadership experience
- Experience in home services, construction, trades, or similar B2C operating environments
- Franchising or early-stage franchise experience
- Experience leading multi location operations
- Vendor management and supply chain experience
- Exposure to Lean, Six Sigma, or continuous improvement methodologies
- MBA or other advanced business degree
- Local to the area or within a reasonable commute, ideally 45 minutes or less
- Experience operating within EOS, Pinnacle, or similar operating systems
Responsibilities
- Lead day-to-day operations across the business, driving consistency, efficiency, and execution
- Lead, develop, and hold the leadership team accountable for execution and results
- Lead and align all core functions including sales, marketing, front office, and production, ensuring each area is driving toward shared revenue and performance goals
- Serve as the primary decision maker for client escalations and complex issues
- Establish operational rhythm, priorities, and standards that allow the business to run without daily owner involvement
- Own P&L responsibility and overall financial performance
- Lead financial reporting, forecasting, and analysis in partnership with the Controller and bookkeeper
- Use balance sheets and cash flow to drive fact-based decisions and proactive solutions
- Provide executive oversight of HR, benefits, and people related initiatives, including ICHRA planning
- Oversee contracts, liens, and hiring agreements, engaging legal counsel when appropriate
- Partner with ownership on strategic vision, long term planning, and growth priorities
- Translate strategic ideas into clear plans, priorities, and execution across the organization
- Lead execution of quarterly and annual plans, ensuring alignment and follow through
- Oversee pricing strategy, product offerings, and profitability initiatives to drive both revenue growth and margin expansion
- Provide executive oversight of brand and marketing performance, managing the fractional CMO partnership with a focus on ROI
- Evaluate growth opportunities including new locations, M&A activity, and integrations
- Manage and evaluate key vendor relationships and vet new value-added partners
- Oversee fleet and facilities management to support safe and efficient operations
Benefits
- Private health and insurance plan through ICHRA
- IRA with 3% match
- PTO
- Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Number of Employees
1-10 employees
