Chief Operating Ofc

Care Synergy • Denver, CO

43d • $290,000 - $370,000 • Onsite

About The Position

The Care Synergy Chief Operating Officer (COO) will serve as a key member of the executive leadership team, responsible for directing, organizing, and evaluating all service delivery activities across the organization’s diversified post-acute and non-acute service delivery lines. Reporting directly to the CEO, the COO will oversee the enterprise’s daily operations, drive strategic growth, ensure high-quality patient care, and maintain regulatory compliance across multiple lines of business (e.g. hospice, palliative care, PACE, CAPABLE, Provider Services). The COO will advance a values-driven culture that supports exceptional care, responsible growth, financial sustainability, collaboration, innovation and long-term enterprise success.

Requirements

• Bachelor’s degree in nursing, Social Work, Business Administration, Healthcare Administration, or related field required.
• Minimum 10–15 years of progressive leadership experience in healthcare operations, with at least 5 years in a senior executive, multi-site role.
• Deep, demonstrated experience within the post-acute sector (PACE, Palliative Care and/or Hospice).
• Proven track record of improving underperforming assets or business units.
• Strong knowledge of Electronic Health Record (EHR) systems and data analytics tools to drive quality patient care and decision-making.
• Financial Acumen - Strong understanding of P&L for all lines of business, budget forecasting, and complex reimbursement models.
• Exceptional Leadership - Ability to motivate large teams and drive organizational changes.
• Communication - Excellent interpersonal, verbal, and written skills; ability to communicate effectively with staff, families, referral sources and stakeholders.

Nice To Haves

• Master’s degree in a relative field is strongly preferred.

Responsibilities

• Provide direct leadership for Affiliate Presidents and Service Line Leaders to ensure high-quality care across all Colorado locations and programs.
• Translate the strategic goals into actionable, measurable operational plans that are executed with success.
• Implement effective and efficient processes to improve service delivery, workflow, reduce labor costs, and maximize resource utilization across all lines of business.
• Establish, monitor, and report on key performance indicators (KPIs) for all lines of business to drive continuous improvement.
• Maintain full P&L accountability for the enterprise business lines, developing and managing annual budgets to ensure financial sustainability and growth.
• Partner with the CFO to oversee revenue cycle functions, ensuring accurate documentation, billing, and timely collections.
• Identify cost-saving opportunities through improved productivity, more efficient processes, improved supply chain management, more effective staffing models, resource utilization and vendor negotiations.
• Ensure operational efficiency and effective resource utilization across the enterprise and all lines of business to generate an annual operating margin.
• Ensure all lines business operate in strict compliance with federal (CMS), state, and local regulations as well as accreditation standards.
• Collaborate with Clinical Leadership to maintain high-quality patient care, leading initiatives that improve patient care and safety, H-CAHP scores and advance publicly reported quality scores and STAR ratings.
• Serve as a key partner in risk management, proactively addressing potential clinical, operational, and reputational risks across all lines of business.
• Drive strategies for recruiting, retaining, and developing top-tier clinical, patient care and administrative talent.
• Foster a positive, mission-driven, values-based culture of accountability, collaboration, innovation, service and inclusion.
• Develop, coach, mentor and evaluate leaders across the enterprise. Build, lead, and develop a high-performing leadership team across all lines of businesses.
• Identify, develop and implement Business Develop plans for all service lines achieving identified goals and growth.
• Build and maintain relationships with key stakeholders, including hospital systems, health care systems, payers, and community partners.

Benefits

• Two, free, confidential and robust benefit programs designed to provide solutions to the logistical and financial problems that arise in life.
• Employer pays over 90% of employee medical premium in some plans
• Health Savings Account (HSA) with significant Employer Funding: Single $1,000, Family $2,000
• Extensive Paid Time Off (PTO/Vacation Pay): 18 days in the first year for FT team members
• Seven Paid Holidays with an additional Floating Holiday
• 403(b) Retirement Plan with Employer Match: 50% match up to 8% of total compensation
• Company-Paid Life and AD&D Insurance
• Career & Logo wear
• Education Reimbursement Program
• Clinical Career Ladders
• Certification Pay
• Generous Discover-a-Star Team Member Referral Program
• Team Member Service Awards
• Early Wage Access
• Legal and Identity Protection
• Robust Leadership Development Training Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Executive