Chief Operating Officer

Unity Care NW•Bellingham, WA

8d•Onsite

About The Position

Unity Care NW seeks an experienced, strategic leadership partner to lead UCNW’s medical, dental, support services, Way Station, and care & case management program operations. Unity Care NW is a private, non-profit, federally qualified health center (FQHC) that has been proudly and successfully serving Whatcom County since 1982. With clinics located in Bellingham & Ferndale, we offer comprehensive primary medical, behavioral health, dental, and pharmacy services to a diverse and often underserved patient population of all ages. Employing 300 caring and compassionate employees, our mission is to increase the years of healthy life in the people & communities we serve. We are united by our vision, mission, and values, and actively cultivate a culture of belonging, with the aim of leveraging the diverse, collective talents and strengths of each member of our team. The Chief Operating Officer (COO) is responsible for leading UCNW’s medical, dental, support services, Way Station, and care & case management programs. They lead continuous improvements in operational efficiencies and effectiveness through identification and successful implementation of internal and external best practices & provide leadership and coaching to their team which includes the Medical and Dental Operations Managers, the Support Services Manager, The Way Station Health & Hygiene Manager, and the Senior Administrative Assistant. They also partner with operational, clinical, and senior leaders to develop and monitor budgets, establish organizational priorities, and develop strategic and operational plans.

Requirements

Excellent leadership skills to oversee teams, lead strategic initiatives and successfully achieve sustained operational improvements.
Deep expertise in process improvement methodologies.
Financial acumen in budgeting, operational performance, and resource stewardship within the healthcare setting.
Knowledge of healthcare compliance and regulatory requirements.
Experience with healthcare technology (EHR) and using tools to make data-driven decisions.
Proficient with internal software tools such as MS Office Suite.
Strong strategic planning, operational management, performance tracking, and problem-solving skills.
Excellent written, oral, and listening communication skills.
Demonstrated skill and effectiveness as a relationship builder and internal consultant.
Passion for mission-driven, community-oriented work.
5 or more years of progressively responsible experience in health care operations management required.
Prior supervisory experience required.
Bachelor’s Degree in Business Administration, Healthcare Operations, or related field.
Experience managing in a Federally Qualified Health Center strongly preferred.
Other combinations of education and experience which would provide the applicant with the desired knowledge, skills and abilities to perform the position.
Unity Care NW has an Employee Health Program for the safety of our patients and staff. The program requires all new employees to have up to date vaccines for influenza and strongly encourages up to date vaccines for COVID-19.

Nice To Haves

Master’s degree strongly preferred.

Responsibilities

Lead UCNW’s medical, dental, support services, Way Station, and care & case management program operations.
Lead continuous improvements in operational efficiencies and effectiveness through identification and successful implementation of internal and external best practices.
Provide leadership and coaching to the Medical and Dental Operations Managers, the Support Services Manager, The Way Station Health & Hygiene Manager, and the Senior Administrative Assistant.
Partner with operational, clinical, and senior leaders to develop and monitor budgets.
Establish organizational priorities.
Develop strategic and operational plans.

Benefits

Medical, dental & vision insurance
401(K) retirement plan with employer match after 1 year of eligibility
6 paid holidays
Paid Time Off (160 hours 1st year, 208 hours 2nd year, increasing at Year 5 & Year 10 thereafter)
Other paid leaves including Bereavement, Jury Duty & Bone Marrow & Organ Transplant
Life & Accidental Death & Dismemberment insurance
Optional insurances including Supplementary Life/AD&D, Short Term and Long-Term Disability, Critical Illness, Accident, Travel & Identity Theft Protection
Flexible spending accounts
Self-funded Health Savings Account on Base Medical Insurance Plan
Employee Assistance Program
Alternative Transportation Incentives
Health Living reimbursements
Unique programs including Medical Hardship Payroll Loans, Employee Referral Bonuses & Will preparation services