About The Position
The Chief Operating Officer (COO) at A&I Avenues is a key executive leader responsible for ensuring that the organization’s infrastructure, operations, and service delivery and billing systems effectively meet the needs of individuals and families served. The COO oversees support functions and operations across the organization, strengthens organizational capacity, and ensures the highest standards of care, safety, compliance, and equity. This role partners closely with the CEO and Chief Program Officer (CPO) to advance strategic priorities and achieve meaningful and measurable community impact.
Requirements
- Bachelor’s degree in social work, human services, public administration, nonprofit management, or related field (Master’s degree preferred).
- 8–12+ years of increasing leadership responsibility within human services, social services, or community-based organizations.
- Experience supervising related programs, managing complex regulatory requirements, and leading multi-site or multi-program operations.
- Demonstrated success driving strategic change and building organizational systems.
- Deep understanding of human services best practices, trauma-informed care, equity frameworks, and client-centered and staff accessible service models.
- Strong operational, analytical, and organizational leadership skills.
- Ability to lead through crisis, ambiguity, and change with calm and clarity.
- Financial acumen related to nonprofit budgets and agency relevant funding sources
- High emotional intelligence, strong communication skills, and relationship-building capacity.
- Commitment to cultural humility and serving diverse communities with dignity and respect.
Nice To Haves
- Master’s degree
Responsibilities
- Provide strategic and hands-on oversight for operations that support the primary organizational mission as the designated Case Management Agency (CMA) serving Boulder, Broomfield and Gilpin counties and the Early Intervention Broker (EIB) for Boulder and Broomfield counties.
- Ensure fidelity to organizational goals, service standards, and evidence-based practices.
- Support program leaders across the agency in staffing, needed systems and tools to improve workflow design, and related processes and systems designed to support high quality case management and care coordination services.
- Oversee the development and maintenance of policies, procedures, and service protocols that protect client safety and staff well-being.
- Supervise administrative staff.
- Champion data-driven decisions by implementing tools and systems that track client outcomes, service utilization, and program effectiveness.
- Troubleshoot issues and oversee solutions related to tools and systems designed for organizational and program effectiveness.
- Lead continuous improvement processes that enhance service quality, reduce barriers, and advance access to achieve desired outcomes and required contractual deliverables.
- Ensure timely, accurate reporting for decision-making and related contracts, partner agencies, and regulatory bodies.
- Partner with the senior leadership team to measure and contribute to program impact reported to funders and the community.
- Translate organizational strategy into operational plans and scalable systems that support service requirements, regulatory compliance and long-term sustainability.
- Evaluate emerging staff and relevant community needs to identify opportunities for new or revitalized partnerships.
- Collaborate with the CEO and board on strategic initiatives, risk mitigation, and organizational priorities.
- Review vendor contracts and contracted services for evolving efficiencies and cost-savings.
- Ensure compliance with federal, state, county and local regulations related to human services, client confidentiality, and health and safety standards.
- Partner as needed with the Chief Program Officer (CPO) to enhance incident reporting systems, quality assurance, audit readiness, and corrective action plans.
- Lead risk management efforts, including safety protocols, crisis planning, and safeguarding staff and our work with vulnerable populations.
- Serve as Privacy Officer.
- Work closely with the Controller and CEO to oversee operational budgets, staffing allocations, cost optimization, and responsible stewardship of resources.
- Ensure operational components of contractual requirements are addressed, operationalized, tracked, and met.
- Support related financial forecasting based on program utilization, caseloads, and staffing needs.
- Foster a culture of compassion, accountability, equity, and trauma-informed leadership.
- Oversee HR functions related to recruitment, onboarding, training, staff development, and retention, particularly for case management and care coordination staff.
- Promote staff wellness and resilience strategies to prevent burn-out and improve retention in high-stress roles.
- Ensure teams reflect the communities served and uphold culturally responsive practices.
- Cultivate relationships with partner agencies, government entities, advocacy groups and coalitions, and community groups.
- Represent or delegate representation of the organization in community meetings, local networks, and collaborative initiatives.
- Strengthen service and compliance continuity by participating actively in recruiting volunteers to serve on state required committees with relevant and cross-agency collaborations.
- Manage website content and ensures relevant social media presence across platforms.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Executive
