Chief Operating Officer (COO)

Mai Placement • Brooklyn, NY

1d • Onsite

About The Position

We are a rapidly growing service organization with operations throughout the Tri-State area and an expanding presence in Florida. Our success is built on reliability, responsiveness, accountability, and a commitment to delivering exceptional service to our clients. As we continue to scale, we are seeking a Chief Operating Officer (COO) to serve as a key strategic and operational leader within the organization. This individual will work closely with ownership to oversee the day-to-day operations of the business, ensure accountability across departments, and help build the infrastructure needed for continued growth. The ideal candidate will bring significant leadership experience from a service-driven, field-based, facilities, construction, maintenance, logistics, or similarly operationally intensive environment, with a proven ability to drive execution, accountability, and organizational performance. This is a high-impact executive leadership role for a hands-on operator who can drive execution, create alignment across departments, and ensure the organization operates efficiently at scale.

Requirements

• 10+ years of progressive leadership experience in operations, general management, or executive leadership roles
• Proven experience overseeing multiple departments and teams
• Strong background in service, field service, facilities, construction, maintenance, logistics, or other operationally intensive businesses
• Experience managing both office and field operations
• Demonstrated success implementing and optimizing operational systems and technology platforms
• Strong understanding of process improvement, workflow optimization, and organizational scaling
• Experience utilizing KPIs, scorecards, and accountability systems
• Excellent communication, leadership, and problem-solving abilities

Nice To Haves

• EOS experience strongly preferred

Responsibilities

• Lead the day-to-day operations of the organization
• Serve as the senior operational leader across all departments
• Oversee Operations, Scheduling & Customer Service, Estimating & Purchasing, Inventory & Procurement, Field Operations, Administrative Functions, and Finance Coordination
• Drive adoption and execution of EOS principles throughout the organization
• Develop and monitor KPIs, scorecards, dashboards, and reporting structures
• Lead, mentor, and develop department managers
• Foster a culture of ownership, urgency, accountability, and continuous improvement
• Partner with ownership on strategic planning and organizational development
• Identify operational bottlenecks and implement scalable solutions

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed