Chief Operating Officer

Nutri-Green Lawn Care•Kiefer, OK

1d•Onsite

About The Position

The Chief Operating Officer (COO) is accountable for driving the consistent execution of the company’s strategic objectives by building operational discipline, strengthening systems, and leading leaders across field and office. In close partnership with the Owner/CEO/Visionary, the COO translates agreed priorities into measurable plans, creates accountability, and ensures the “We Care More” customer experience and Proven Process are delivered consistently. This role involves close collaboration with the Owner/CEO/Visionary, with the COO responsible for operational execution and leadership cadence, while the Owner/CEO remains actively involved in direction, key relationships, and major decisions. The COO serves as the Owner/CEO's primary operating partner and Integrator as defined by the EOS business framework, helping to prioritize initiatives, pressure-test plans, and translate decisions into execution. The COO creates clarity and traction across the leadership team while maintaining a high-trust, high-communication relationship with the Owner. The role requires significant field presence and seasonal intensity planning.

Requirements

7–10+ years progressive operations leadership in a route-based or field-service business (lawn/pest/HVAC/plumbing/landscape preferred)
Bachelor’s degree
Proven experience leading leaders, not just managing individual contributors
Strong process discipline: implement, train, audit, improve
Strong communication and conflict skills (accountability without chaos)
Comfort with data and KPIs; ability to run meetings and drive follow-through
Prior knowledge of or willingness to master EOS (Entrepreneurial Operating System)
Valid driver’s license; insurable

Nice To Haves

Bilingual (Spanish/English)
Experience with CRM/scheduling/routing software, GPS tracking, and operational dashboards
EOS Integrator-style experience or equivalent operating system cadence

Responsibilities

Day-to-day operating rhythm and execution
Leadership team accountability, scorecards, Rocks, and follow-through
Cross-department coordination and removing operational obstacles
Quality, safety, training systems, and operational consistency
Operational coordination between Nutri-Green and Hook & Ladder Holiday Decor, including seasonal staffing handoff and offseason workforce planning
Building and maintaining a leadership team and field workforce capable of operating Nutri-Green at current scale and ready for the next stage of growth, including recruiting, onboarding, training, evaluating, developing, and removing personnel.
Keeping customers Nutri-Green has already earned, owning cancel prevention, complaint resolution, save rate, and the "Make It Right" system.
Ensuring every service delivered in the field and every interaction handled in the office meets the Nutri-Green standard, covering routing, production, quality assurance, fleet and equipment readiness, and the safety program.
Operating Nutri-Green at the margins required to fund growth, reinvestment, and protect the owner's risk capital through active management of profit levers.
Building operational capacity ahead of growth, ensuring staffing, training, systems, and equipment are ready before demand arrives, and managing seasonal integration with Hook & Ladder Holiday Decor.
Leading the weekly EOS L10 leadership team meeting cadence.
Running Quarterly Planning and Annual Planning sessions.
Translating Owner-approved priorities into execution plans.
Supervising and supporting interviewing, hiring, training, evaluating, disciplining, and terminating leaders and staff.
Providing constructive and timely performance evaluations and implementing performance management systems.
Partnering with HR on onboarding systems and ongoing development.
Building a high-performance culture rooted in Core Values and consistent standards.
Owning the field training program end to end.
Owning the cancel prevention system.
Standardizing customer escalation and resolution workflows.
Reviewing retention data weekly and driving corrective action.
Coordinating with sales and CSR teams on conversion, save rate, and reactivation campaigns.
Ensuring daily, weekly, and monthly field workflows are completed accurately and on time.
Ensuring routing goals are maintained.
Ensuring staffing coverage, scheduling accuracy, and predictable equipment and material readiness.
Ensuring inventory of materials, equipment, tools, and service trucks is tracked and available.
Reducing unscheduled service disruptions by ensuring fleet and equipment maintenance systems are followed.
Ensuring quality standards are met and the QA system is executed.
Supporting escalation handling for high-impact service call issues.
Ensuring all accidents are properly documented and reported immediately.
Ensuring safety procedures are followed and safety program cadence is maintained.
Ensuring compliance readiness for growth and service line expansion.
Ensuring scheduling, billing, customer communication, and issue handling are consistent, accurate, and responsive.
Aligning office performance to measurable service and retention outcomes.
Ensuring field paperwork and documentation reach admin and accounting on time and accurately.
Writing, maintaining, and updating SOPs as needed and eliminating SOP sprawl.
Ensuring reports are completed on time and disseminated appropriately for decision-making.
Improving operational systems that support execution.
Building and maintaining a weekly operating Scorecard and driving weekly review and corrective action.
Partnering with Owner and finance/accounting partners on budget creation, performance review, and reporting rhythm.
Driving labor productivity, routing efficiency, and rework reduction to improve margins.
Improving financial literacy across leadership.
Ensuring operational capacity supports growth goals.
Operationalizing new service rollouts with staffing, training, licensing, and systems.
Creating an operational roadmap aligned with three-year revenue and profit goals.
Coordinating the seasonal transition between Nutri-Green and Hook & Ladder Holiday Decor.
Driving toward the goal of zero spring layoffs and zero unplanned offseason workforce gaps.