Chief Operating Officer (COO) – Insurance & Investments:

thehivecareers.co

3d

About The Position

The Chief Operating Officer (COO) – Insurance & Investments oversees day-to-day operations, operational strategy, and business performance across insurance and investment services. The role focuses on improving operational efficiency, driving business growth, strengthening risk management, optimizing resources, and ensuring compliance with regulatory requirements. The COO works closely with the CEO and senior leadership team to execute corporate strategy and achieve sustainable business objectives.

The COO leads operations across insurance, investment, customer service, and administrative functions; translates corporate strategy into operational plans and measurable outcomes; oversees operational budgets, controls, and process improvements; and leads department heads and cross-functional teams. The role also coordinates with regulators, insurers, investment partners, financial institutions, clients, and other stakeholders, and reports operational performance, risks, and improvement initiatives to the CEO and board.

Requirements

• Bachelor's degree in Business Administration, Finance, Economics, Accounting, Insurance, or a related field.
• Typically 10–15+ years of experience in financial services, insurance, investments, or operations management, including significant executive leadership experience.
• Proven track record of managing complex operations, leading cross-functional teams, and implementing business strategies.
• Strong understanding of insurance operations, investment processes, financial controls, and regulatory compliance.
• Experience in budgeting, operational risk management, process optimization, and performance improvement.
• Excellent leadership, analytical, communication, strategic planning, and decision-making skills.

Nice To Haves

• MBA, master's degree, or relevant professional qualifications.

Responsibilities

• Oversee daily operations across insurance, investment, customer service, and administrative functions to ensure efficiency and service quality.
• Translate corporate strategy into operational plans, performance targets, and measurable business outcomes.
• Supervise insurance policy administration, underwriting coordination, claims processing, renewals, distribution channels, and customer service, as applicable.
• Oversee investment operations, transaction processing, portfolio administration, reporting, and operational controls, depending on the organization's business model.
• Manage operational budgets, cost optimization, resource allocation, and performance metrics to support profitability.
• Establish operational controls and ensure compliance with insurance regulations, investment rules, financial services laws, and internal policies.
• Streamline workflows, implement technology solutions, and improve operational systems to enhance productivity and reduce costs.
• Lead department heads and cross-functional teams, establish accountability, and develop management capabilities.
• Coordinate with regulators, insurers, investment partners, financial institutions, clients, and other key stakeholders.
• Establish and monitor KPIs, analyze operational performance, and report results, risks, and improvement initiatives to the CEO and board.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive