Chief Operating Officer
Abby Bank•Abbotsford, WI
•Hybrid
About The Position
At AbbyBank, we’re more than a community bank—we’re a team committed to doing things better for our customers, our employees, and our communities. As we continue to grow, we’re looking for a Chief Operating Officer (COO) who will drive how work gets done across the organization—bringing together people, process, and technology to create efficient, scalable, and customer-centered operations. This is a high-impact executive role for a leader who thrives on improving systems, leading change, and building strong, collaborative teams.
Requirements
- Bachelor’s degree in Business, Finance, or related field
- 10+ years of leadership experience in banking or financial services
- Strong background in operations, systems, and process improvement
- Proven success leading digital transformation or large-scale change
- Deep understanding of banking operations, risk, and regulatory environment
- Ability to think strategically and execute effectively
- A collaborative, transparent leadership style that builds trust and alignment
Responsibilities
- Lead key functions including Customer Support, e-Services, loan operations, payments (ACH/wires), and core systems
- Ensure operational processes are efficient, scalable, and aligned with strategic goals
- Build strong structure, accountability, and performance across teams
- Identify inefficiencies and streamline workflows across the bank
- Drive automation and reduce manual processes
- Lead cross-functional initiatives that improve how work flows end-to-end
- Champion digital transformation, automation, and innovation
- Partner with IT to optimize systems, platforms, and tools
- Evaluate fintech partnerships and implement forward-thinking solutions
- Ensure a consistent, high-quality experience across all operational and digital touchpoints
- Align internal processes to support a seamless customer journey
- Establish and monitor key operational metrics (turnaround times, error rates, service levels)
- Use data to drive decisions, improvements, and accountability
- Ensure strong operational compliance and risk management practices
- Oversee the BSA/AML function and maintain a strong control environment
- Lead, coach, and develop high-performing teams
- Foster a culture of collaboration, accountability, and continuous improvement
- Align teams with AbbyBank’s mission, values, and growth strategy
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What This Job Offers
Job Type
Full-time
Career Level
Executive
