Chief Operating Officer

RMC | A Destination Management Company

7d • $300,000 - $350,000

About The Position

As RMC enters its next chapter, we are continuing to evolve our leadership structure to support the growth of our business and our commitment to never being satisfied and always elevating what exceptional service and experience, internal and external, look like in destination management. As part of that evolution, our current Chief Operating Officer is transitioning into an exciting newly created executive role, creating an opportunity to welcome RMC’s next COO, a leader who will lead our foundational business, champion our destination teams, and help support the continued evolution of the RMC experience.
RMC is looking for an exceptional Chief Operating Officer to help lead the in-destination sales and operations of one of the country’s premier destination management companies. For more than three decades, RMC has built its reputation differently: locally, personally, and through relationships. Our teams do not simply operate in the destinations we serve. They live there, know them, love them, and build the local relationships that allow us to create experiences others simply cannot.
As RMC continues to evolve through purposeful growth, we must support our teams, clients, and partners in an ever-changing world without losing the local expertise, relationships, creativity, and extraordinary service that made us successful in the first place. That is where our next COO comes in.
This is not a behind-the-scenes operating role. The COO will be a highly visible commercial and operational leader who works alongside our destination teams, clients, and hotel partners. They will connect sales with execution, develop exceptional leaders, strengthen performance, and help every RMC destination deliver on the promise of the RMC experience.
We are looking for someone who believes that high performance and exceptional service are not competing priorities. The best organizations deliver both. The mandate is ambitious: strengthen and grow our foundational business, create greater consistency and accountability across RMC, and help us scale while protecting what makes each destination - and RMC itself - special.

Requirements

• Significant executive leadership experience in a multi-location, service-led organization.
• Demonstrated ownership of revenue growth, sales execution, operations, and P&L performance.
• A track record of building high-performing teams while preserving a strong, people-centered culture.
• Strong client, hotel, partnership development, and negotiation capabilities, with the presence to represent RMC at the highest level.
• Proven ability to lead geographically dispersed teams, develop senior leaders, and create accountability without unnecessary bureaucracy.
• Strong financial and business acumen, with a track record of delivering profitable growth.

Nice To Haves

• Hospitality, destination management, events, travel, luxury services, or another relationship-led business background strongly preferred.

Responsibilities

• Lead revenue execution and profitable growth across RMC’s destination portfolio.
• Strengthen destination sales, pipeline management, forecasting, conversion, retention, and commercial accountability.
• Partner with the Executive & Senior Leadership Teams on RMC’s most important client, hotel, and industry relationships.
• Ensure pricing and commercial decisions support sustainable growth, healthy margins, and long-term client value.
• Lead performance and operational delivery across RMC’s destinations and markets.
• Ensure every RMC destination consistently delivers the level of service, creativity, and execution our clients and partners expect.
• Spend meaningful time in our markets, understanding opportunities and challenges firsthand and supporting local leaders in delivering exceptional experiences.
• Strengthen resource planning, cross-market collaboration, program execution, and operational consistency without compromising local responsiveness.
• Lead and develop the Regional Vice Presidents and General Managers through mentorship, accountability, and hands-on support.
• Build operating rhythms and shared standards that make RMC stronger as one company while protecting the local knowledge, relationships, and decision-making that differentiate our destinations.
• Create clear expectations and accountability while preserving the entrepreneurial spirit and agility of our local teams.
• Help destinations learn from one another and leverage the strength of the broader RMC organization.
• Coach and develop outstanding sales and operations leaders and build a deep, high-performing bench.
• Create a culture where teams and leaders take ownership, solve problems, collaborate across markets, and hold themselves and one another accountable.
• Partner with the executive team on revenue, margin, profitability, and EBITDA performance, using clear data and KPIs to identify opportunities and address gaps.
• Work closely with executives and leaders to keep execution, internal and external experience, people, and culture connected as RMC evolves.

Benefits

• RMC offers a competitive executive compensation package designed to reward both leadership impact and business performance.
• Base Salary: $180,000-$230,000 annually, depending on experience, qualifications, and location.
• In addition to base salary, the COO will participate in RMC's Executive Performance Incentive Program, with meaningful additional compensation tied to company, commercial, and individual performance.
• Total Annual Compensation Opportunity: For a high-performing executive, anticipated total annual compensation is approximately $300,000-350,000+, inclusive of base salary and performance-based incentives.
• The complete package also includes RMC's executive benefits and other applicable company benefits.
• We believe exceptional performance should be meaningfully rewarded. The compensation structure for this role is intentionally designed to align the COO's success with the success and growth of RMC.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed