CHIEF OPERATING OFFICER (COO)

Boys & Girls Clubs of Greater Dallas•Dallas, TX

18h•Onsite

About The Position

The Chief Operating Officer (COO) is a key member of the executive leadership team responsible for driving operational excellence and ensuring the effective delivery of high-quality youth development programs across the organization. The COO leads strategy execution, oversees day-to-day operations, and ensures alignment between program outcomes, staff performance, and organizational goals to advance the mission of enabling all youth to reach their full potential.

Requirements

Bachelor’s degree required
10+ years of progressive leadership experience, preferably in nonprofit, youth development, or multi-site operations.
Proven experience managing large teams, budgets, and complex operations.
Strong strategic thinking, data analysis, and decision-making skills.
Demonstrated success in program development, evaluation, and continuous improvement.
Exceptional interpersonal, communication, and relationship-building skills.
Passion for youth development and commitment to diversity, equity, inclusion, and belonging.

Nice To Haves

Master’s degree in nonprofit management, business administration, public administration, or related field preferred.

Responsibilities

Oversee the implementation and delivery of operations, programs, services, and activities that facilitate achievement of targeted Youth Development Outcomes.
Ensure consistent, high-quality program delivery across all Club sites aligned with organizational standards and strategic priorities.
Foster a culture of accountability, collaboration, and continuous improvement.
Oversee the identification and evaluation of opportunities to improve program effectiveness based on participation data and achievement of stated goals.
Recommend and implement modifications to improve program performance, outcomes, and member experience.
Partner with the CEO and executive team to drive strategic initiatives and operationalize the organization’s strategic plan.
Support Board Committees, as assigned, by providing operational insight, data, and recommendations.
Collaborate with leadership to ensure alignment between board priorities and operational execution.
In conjunction with the Finance team, coordinate agency-wide budget development.
Monitor financial performance and explain variances in revenues and expenditures, ensuring fiscal responsibility.
Optimize resource allocation to maximize program impact and operational efficiency.
Manage administrative and operational processes across the organization.
Oversee the maintenance, safety, and repair of buildings, equipment, and facilities to ensure welcoming, safe environments for youth and staff.
Ensure compliance with all local, state, and federal regulations.
Manage performance of assigned staff in achieving goals, providing coaching and technical assistance in program design, development, community relations, and operations.
In partnership with the Human Resources Team, plan and implement comprehensive staff development and training programs.
Build leadership capacity across the organization to support succession planning and retention.
Develop and strengthen collaborative partnerships with youth-serving organizations, schools, families, community stakeholders, and funders.
Represent the organization in community forums and build strategic alliances that enhance program reach and impact.
Participate in and support activities that maintain strong public relations for Club programs, services, and initiatives.
Identify, establish, and engage in opportunities to promote the organization’s mission, programs, fundraising efforts, and community presence.
Serve as a visible ambassador for the organization.