Chief Operating Officer - Community & State - Hybrid in Indianapolis, IN
About The Position
At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together The Chief Operating Officer (COO) is the senior plan-level executive accountable for end-to-end operational performance of the UnitedHealthcare Community Plan of Indiana Medicaid program. This role ensures all operational, contractual, and regulatory requirements are consistently met or exceeded while advancing operational excellence, member experience, provider performance, and compliance. The COO serves as the health plan’s primary operational leader, overseeing daily operations across a complex matrix environment that includes Optum and other internal and external partners, while serving as a key advisor to the CEO on operational risks, trends, and opportunities. If you are located in Indianapolis, IN, you will follow a hybrid schedule with three in-office days per week.
Requirements
- 7+ years of operations leadership experience
- 4+ years of leadership in Medicaid, Medicare, or managed care programs
- Demonstrated success operating in a matrix environment
- Proven solid knowledge of Medicaid operations and regulatory requirements
- Experience advising on enterprise system implementations
- Advanced proficiency in Microsoft Applications such as Excel, Word, PowerPoint
Nice To Haves
- Experience with Indiana Medicaid
- NCQA accreditation experience
- Vendor and delegated entity management and oversight experience
- Proven change leadership and transformation experience
- Proven exceptional executive communication skills
Responsibilities
- Provide leadership for all health plan operations ensuring contractual and regulatory compliance
- Establish and manage operating metrics, dashboards, and performance scorecards
- Lead and oversee vendor relations with matrix partners such as Optum and other internal and external partners
- Oversee Claims Operations and provider performance
- Own accountability for state reporting accuracy and timeliness
- Ensure operational readiness for new programs, system conversions, and implementations
- Lead operational improvement and transformation initiatives
- Serve as senior operational representative with State partners
- Develop and lead a high-performing, inclusive operational team
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
