Chief Operating Officer

Novarc Technologies Inc • Burnaby, BC

5d • CA$250,000 - CA$270,000 • Onsite

About The Position

Novarc Technologies is seeking a Chief Operating Officer to lead the company’s operating system through its next phase of scale. As Novarc grows across SWR, NovAI, NovPlan, NovHub, and future AI-powered welding solutions, the COO will be responsible for ensuring the company can execute reliably, profitably, and at increasing complexity. The COO will oversee Manufacturing, Supply Chain, Customer Operations, IT/IS, Facilities, PMO, and Special Projects. This role is designed for an operator who can translate strategy into execution, build scalable systems, strengthen cross-functional accountability, and reduce operational friction as Novarc expands globally. The successful candidate will be a hands-on, systems-oriented executive with experience scaling complex hardware, automation, robotics, industrial technology, or advanced manufacturing businesses.

Requirements

• Executive-level operations leadership experience in a high-growth company.
• Experience overseeing multiple operating functions, ideally including manufacturing, supply chain, customer operations, IT/business systems, facilities, and PMO.
• Demonstrated success scaling manufacturing and operational capacity in a complex hardware or industrial technology environment.
• Strong understanding of supply chain, vendor management, production planning, inventory, quality systems, and operational risk.
• Experience building systems, processes, dashboards, operating cadences, and cross-functional accountability.
• Experience supporting customer delivery, field service, support operations, or post-sale customer experience.
• Strong financial discipline, including budget ownership, cost control, gross margin improvement, EBITDA accountability, and resource planning.
• Experience leading through ambiguity, rapid growth, organizational change, and scaling complexity.
• Proven ability to build and coach strong management teams.

Nice To Haves

• Robotics, automation, welding, industrial equipment, or advanced manufacturing experience.
• Experience with AI-enabled hardware, hardware/software systems, or complex mechatronic products.
• Experience scaling operations across Canada and the U.S.
• Experience with ISO 9001, quality systems, cybersecurity/compliance programs, or public-company readiness.
• Experience with customer experience centers, application labs, or field deployment organizations.
• Experience integrating acquisitions or leading post-merger integration.
• Exposure to ERP, CRM, service ticketing, manufacturing systems, and operational analytics.

Responsibilities

• Lead Novarc’s core operating functions, including Manufacturing, Supply Chain, Customer Operations, IT/IS, Facilities, PMO, and Special Projects.
• Build the management systems, cadence, dashboards, accountability structures, and decision-making processes required to support rapid growth.
• Translate Novarc’s strategic plan into executable operating plans across departments, with clear priorities, owners, milestones, risks, and KPIs.
• Ensure operating functions are aligned with company revenue targets, EBITDA targets, quality objectives, customer commitments, and product roadmap priorities.
• Scale manufacturing capacity to support Novarc’s growth across SWR, NovAI, and future product lines.
• Improve manufacturing throughput, quality, cost, predictability, and on-time delivery.
• Strengthen supplier strategy, vendor negotiations, supplier diversification, lead-time reduction, tariff mitigation, inventory planning, and supply chain risk management.
• Lead supplier capacity audits and ensure key suppliers can support Novarc’s multi-year growth plan.
• Drive operational excellence across production planning, assembly, refurbishment, quality, logistics, and customer-ready delivery.
• Partner closely with Product Management and Engineering on the New Product Introduction (NPI) stage-gate process to ensure manufacturing, supply chain, vendor sourcing, and field service readiness for all new hardware, software, and AI releases.
• Oversee customer installation, service, support, training, field operations, and customer success execution.
• Ensure Novarc has the field capacity, systems, talent, and processes required to support a growing installed base and increasingly complex product portfolio.
• Improve customer response times, support ticket management, installation quality, training effectiveness, and post-installation experience.
• Partner with Sales, Product, and Technology to ensure customer feedback is converted into product improvements, operational readiness, and scalable support models.
• Build and lead a disciplined PMO function to ensure strategic projects are prioritized, resourced, tracked, and delivered.
• Create consistent project governance across high-impact initiatives, including cross-functional operating projects, product launch readiness, facilities expansion, systems implementation, M&A integration support, compliance projects, and operational transformation.
• Ensure executive-level visibility into project status, dependencies, risks, trade-offs, and decision points.
• Lead special projects assigned by the CEO, particularly where cross-functional execution, ambiguity, and rapid problem-solving are required.
• Oversee IT and information systems to ensure Novarc has secure, scalable, and reliable infrastructure for growth.
• Partner with Finance, HR, Operations, Product, and Customer Operations to improve business systems, data flows, cybersecurity, ERP/CRM/service systems, reporting, and internal productivity tools.
• Support enterprise readiness, cybersecurity maturity, compliance initiatives, and public-company readiness requirements.
• Ensure IT/IS strategy supports global operations, customer support, manufacturing, engineering productivity, and operational reporting.
• Oversee facilities strategy, planning, expansion, utilization, and operational readiness across Novarc’s locations.
• Support the scaling of customer experience centers, manufacturing space, training facilities, application labs, and future operating hubs.
• Ensure facilities decisions are aligned with growth, customer experience, manufacturing capacity, employee experience, cost discipline, and long-term strategic needs.
• Drive company-wide quality standards, ISO compliance, and safety programs across manufacturing, field operations, and facilities.
• Oversee the evolution of Novarc’s Quality Management System (QMS) to ensure operational readiness for global scaling, enterprise audit standards, and public-company preparation.
• Direct ownership of product COGS (Cost of Goods Sold), manufacturing yield, and field service margin efficiency to drive structural gross margin expansion across all product lines.
• Establish a formal New Product Introduction (NPI) framework in partnership with Technology, Product, and Hardware Engineering to ensure seamless transition from design to scalable manufacturing and field deployment.
• Build, coach, and strengthen the leadership capability of the teams reporting into the COO.
• Create a culture of accountability, urgency, operational discipline, and continuous improvement.
• Develop scalable management practices that reduce executive firefighting and increase departmental ownership.
• Recruit, develop, and retain high-performing leaders across operations, manufacturing, supply chain, IT/IS, customer operations, PMO, and facilities.

Benefits

• Competitive executive compensation package, including base salary, performance bonus, benefits, and equity participation, commensurate with experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed