Chief of Staff

Pindrop

3d•$230,000 - $286,000•Remote

About The Position

Pindrop is hiring a Chief of Staff to work directly with the CEO as a strategic and operational multiplier during a period of rapid growth. The role helps the CEO and executive leadership team manage information, decisions, and follow-through across the company. It requires daily, practical use of AI tools to accelerate work and help leadership assess how AI affects the company’s operating model, competitive position, and workforce. The Chief of Staff owns leadership operating rhythms, including OKR reviews, executive meetings, and board preparation; identifies important internal issues, market trends, and metrics; and tracks strategic bets and emerging risks. The role facilitates executive discussions, documents decisions and action items, resolves cross-functional blockers, and uses AI tools for research, synthesis, drafting, modeling, and dashboards. The role also leads or supports special projects and cross-functional initiatives, prepares materials for all-hands, board, and investor communications, and turns complex or technical subjects into clear executive narratives and recommendations. It may serve as a trusted sounding board and occasional proxy voice for the CEO. The position involves access to highly sensitive company information and requires exceptional discretion and confidentiality. The role is remote-first, with at least two weeks per quarter at Pindrop’s Atlanta headquarters and additional travel as needed for leadership meetings, offsites, and customer visits. Flexibility outside standard hours is required when live issues or fast-moving decisions arise; this is not described as a 24/7 expectation.

Requirements

At least 3 years of experience at a top-tier management consulting firm, investment bank, or VC/PE firm.
An additional 3 or more years of experience at a hyper-growth technology company.
Demonstrated hands-on use of AI tools in day-to-day work.
Strong problem identification and problem-solving skills, excellent communication, and executive presence.
Highly organized and analytical, with a data-driven approach to decisions.
Entrepreneurial mindset and enthusiasm for identifying opportunities to enable rapid growth.
Resilience amid ambiguity, change, and competing priorities.
Optimism and a bias toward turning problems into solutions.
Resourcefulness and willingness to learn new tools and workflows, including AI.
Accountability, adaptability, and ability to follow through on commitments.
Curiosity about how AI is changing company operations and genuine enthusiasm for using it in work.
Ability to build dashboards, models, and spreadsheets and produce high-quality slides and presentations.
Fluency with AI tools such as Claude, ChatGPT, Gemini, or similar for research synthesis, drafting, data analysis, and decision preparation.
Ability to evaluate AI tools and workflows and distinguish useful applications from hype.
Organizational savvy, humility, and approachability.
Ability to synthesize executive conversations into actionable plans and drive them to completion.
Ability to understand both the breadth and depth of a scaling business.
Ability to ensure follow-through on executive discussions and translate complex or ambiguous topics into clear written objectives.
Strong business acumen and ambition to grow toward leadership or general management.
Ability to exercise discretion, maintain strict confidentiality, and handle sensitive information appropriately.
Comfort with travel to Atlanta at least two weeks per quarter and additional travel as needed.
Flexibility to respond outside standard hours when live issues or fast-moving decisions require it.

Nice To Haves

Prior experience as a Chief of Staff or in a similar strategic operations or business partner role.
Experience managing company-wide goal-setting frameworks such as OKRs.
Experience helping a leadership team or broader organization evaluate, pilot, or roll out AI tools and workflows.
Exposure to security, fraud, authentication, or voice/AI-detection industries.

Responsibilities

Own the rhythm of business, including OKR reviews, executive leadership team syncs, and board preparation.
Identify key internal issues, market trends, and relevant data and metrics to inform annual planning, quarterly offsites, and weekly leadership meetings.
Help the CEO and executive leadership team track strategic bets and flag risks early.
Set agendas, drive discussions, and own notes and action items for CEO and leadership meetings.
Drive cross-functional alignment by diagnosing stalled decisions, resolving blockers, and following up on dependencies.
Use AI tools to accelerate workflow, including meeting-note synthesis, communications drafting, model and dashboard building, and research.
Run special projects, potentially including market or partnership scouting, M&A support, organizational design, and employee engagement.
Own or co-own cross-functional initiatives from problem framing through execution and results.
Prepare materials for all-hands meetings, board meetings, and investor updates.
Translate dense or technical topics into clear executive-ready narratives and recommendations.
Serve as a trusted sounding board and occasional proxy voice for the CEO in select forums.
Handle sensitive information with strict confidentiality and careful judgment.
Travel to Atlanta headquarters at least two weeks per quarter and travel as needed for executive meetings, offsites, and customer visits.
Respond flexibly outside standard hours when live issues or fast-moving decisions require it.

Benefits

Competitive compensation package, including RSUs for all employees.
Remote-first work environment.
Unlimited paid time off.
Health and welfare plans, including an employer-paid employee-only health plan.
Employer contribution to a Health Savings Account.
Vision and dental plans for employees and their families.
Paid parental leave for birth, adoptive, and foster parents.
One year of diaper delivery for a new addition to the family.
Recurring monthly phone and internet allowance.
Enhanced fertility and GLP-1 benefits.
Annual learning and development stipend.
Regular team on-sites, company-wide events, and intentional in-person gatherings.