Chief of Staff

Georgetown University•Milwaukee, WI

19d•$103,723 - $202,779•Hybrid

About The Position

The Chief of Staff is an executive leader in Georgetown University’s School of Continuing Studies (SCS), reporting to the Dean. The role drives strategic initiatives, provides school-level operational support, and advances staff, student, and alumni engagement. It provides strategic project management, analytical support, and executive decision support to promote cross-departmental alignment with institutional goals. The Chief of Staff also cultivates an inclusive school culture, supports staff development, oversees student career development services, leads alumni advancement strategies, and directs high-profile school-wide events, including Commencement. The position directly supervises, coaches, and mentors staff in the Dean’s Office, promoting professional growth and ongoing operational improvement. The Chief of Staff liaises with the University President’s and Provost’s Offices, the Office of Public Affairs, SCS faculty governance, and other University and School stakeholders. The role works with the Dean on student, faculty, and staff issues; represents the Dean in selected internal and external interactions; and monitors relationships with Deans and senior administrative officers to ensure responsiveness. Direct reports are the Deputy Chief of Staff and Associate Director of Events. The position is designated Hybrid.

Requirements

Master’s degree.
At least 5 years of management experience in a complex environment.
Exceptional interpersonal skills and strong managerial ability, including the ability to interact with and influence senior organizational leaders and collaborate across functions, levels, and departments.
Significant experience working with academic programs and faculty.
Strong writing and communication skills, including comfort with public presentations to diverse audiences.
Ability to research diverse topics and distill key messages for presentations about the School of Continuing Studies.
Ability to work cooperatively and strategically in a team environment and integrate resources in a timely, organized manner.
Sound management skills and the ability to think strategically while balancing multiple complex agendas.
Established skills in planning and managing diverse organizational needs.
Demonstrated expertise in relevant concepts, practices, and procedures; ability to use experience and judgment to plan and accomplish goals.
Commitment to the mission of the School of Continuing Studies and the Dean’s vision.
Fluency with Microsoft Office products, Google Suite, Zoom, and internet and web use.
Ability to learn software systems, including Cognos, Workday, Salesforce, and other key enrollment systems.
Integrity, high ethical standards, sound judgment and discretion with strategic, confidential, and sensitive material, flexibility, and ability to prioritize tasks.
Outstanding oral and written communication, organizational, and interpersonal skills.

Nice To Haves

A sense of humor and a desire to work with a variety of people in expanding the work of SCS.

Responsibilities

Drive strategic initiatives and provide school-level operational support.
Advance staff, student, and alumni engagement across SCS.
Provide strategic project management, analytical support, and executive decision support to support alignment with institutional goals.
Cultivate an inclusive school culture through targeted training and foster staff development initiatives.
Oversee student career development services and lead alumni advancement strategies.
Direct high-profile school-wide events, including Commencement.
Supervise, coach, and mentor staff in the Dean’s Office to promote professional growth and operational improvement.
Liaise with the University President’s and Provost’s Offices, Office of Public Affairs, SCS faculty governance committee, and other University and School stakeholders.
Work with the Dean to address student, faculty, and staff issues.
Represent the Dean in selected internal and external interactions with faculty, staff, students, alumni, senior University administrators, and government and community leaders.
Monitor connections with Deans and senior administrative officers to ensure responsiveness.
Collaborate with SCS Faculty Directors and Georgetown faculty on curricular and academic program initiatives.
Build awareness of SCS and identify opportunities for collaboration with Georgetown University departments.
Handle escalated student issues and work with the Vice Dean Faculty and SCS CFO on escalated adjunct faculty issues.
Manage strategic projects and operations, school culture and staff development, executive strategy and decision support, data analytics, events, alumni services and advancement, and student career development services support.