Chief of Staff

Northwest Administrators, Inc. • Seattle, WA

13d • $15,400 - $20,840 • Onsite

About The Position

The Chief of Staff serves as a trusted execution partner, helping leaders translate priorities into action and ensuring strategic initiatives move from concept to measurable results. This is a highly collaborative, relationship-oriented role that influences through trust, diplomacy, and operational excellence rather than direct authority. Success in this position requires the ability to quickly learn the business, understand organizational context, build credibility with stakeholders, and introduce effective processes, decision-making frameworks, and accountability mechanisms that support long-term success. As a neutral facilitator, program leader, and problem-solver, the Chief of Staff works across departments to improve organizational effectiveness, strengthen collaboration, and drive execution of key business priorities.

Requirements

• Ethical and Credible. Low-ego, high-accountability operator with resilience, discretion, and strong follow-through; trusted with sensitive information and able to earn confidence across long-tenured teams while still driving needed change.
• Bachelor’s degree in business or a related field required.
• 8–12+ years of experience in business operations, management consulting, and program leadership required.
• Demonstrated ability to build strong relationships, leading cross-functional delivery without formal authority (stakeholder management, influencing, and disciplined follow-through).
• Strong written and verbal communication: can create clear executive and stakeholder updates, decision frameworks, and meeting materials.
• Comfortable working with analytics and systems teams.
• Familiar with the use of AI to support workflows and data analysis.

Nice To Haves

• MBA or equivalent graduate degree preferred.
• Experience with ERISA regulatory requirements, Taft-Hartley pension / health and welfare plans, and vendor contracting is a plus.

Responsibilities

• Lead the planning and execution of strategic initiatives by developing project plans, defining milestones, tracking progress, and ensuring alignment with organizational priorities.
• Partner with leaders across departments to drive cross-functional collaboration, remove obstacles, and ensure successful execution of business objectives.
• Coordinate leadership operating rhythms, including recurring meetings, agendas, action items, and follow-up activities that support organizational effectiveness and accountability.
• Support organizational change initiatives by helping leaders implement new processes, improve ways of working, and drive adoption of operational improvements.
• Identify and proactively address execution risks, organizational challenges, and cross-functional dependencies, escalating issues and recommending solutions when needed.
• Partner with leaders to establish meaningful performance metrics, improve reporting processes, and translate data into actionable insights and recommendations.
• Provide decision-making support for key initiatives by facilitating planning discussions, evaluating options and tradeoffs, documenting decisions, and ensuring clear communication of next steps.
• Lead special projects from concept through implementation, defining success measures, testing solutions, and delivering measurable business outcomes.

Benefits

• Training and development opportunities
• Better-than-market benefits package
• Excellent Medical, Dental (w/Ortho), Vision, Rx benefits, disability, life insurance
• Optional benefits include health flex spending & dependent care assistance plans, pet insurance
• Paid Vacation (10 days)
• Sick Leave (10 days)
• Holidays (10 days)
• Generous 401k plan with company base contribution & match

What This Job Offers

• Job Type: Full-time
• Career Level: Senior