Chief of Staff

Tulip Interfaces • Somerville, MA

5d • $140,000 - $190,000 • Hybrid

About The Position

Tulip, a leader in frontline operations, is seeking a Chief of Staff to join their team. This role, based in Somerville, MA, operates within a hybrid work environment requiring 3+ days per week in the office. The Chief of Staff will interface significantly with the leadership team and requires a consistent office presence. Tulip, a spinoff from MIT, provides connected apps for frontline workers, enhancing quality, efficiency, and traceability. Their no-code platform helps companies solve operational challenges, improve productivity, capture real-time data, and drive continuous improvement. Tulip is recognized as a World Economic Forum Global Innovator and has received accolades such as Energage's Top Workplaces USA and Built In Boston's "Best Places to Work" for 2024.

Requirements

• 7+ years of progressive experience in business operations, operational excellence, program management, strategy and planning, Chief of Staff, or business process optimization, ideally within a technology or high-growth company.
• Demonstrated ability to build, scale and continuously improve core business processes across multiple functions (GTM, R&D, G&A, etc.).
• Proven success leading complex, cross-functional initiatives and implementing change management in dynamic environments.
• Advanced organizational skills with expertise in operational planning, resource allocation, and process design.
• Strong analytical chops, including proficiency with data interpretation and business analytics to identify performance gaps and recommend solutions.
• Superior verbal and written communication skills, with experience building executive-level deliverables and influencing stakeholders at all levels.
• Expert knowledge of MS Office and Google Suite applications, and comfort working with business systems and reporting tools.
• Efficiency first to solving business problems with strong affinity for use of AI and technology
• Experience as direct people manager

Nice To Haves

• MBA or top tier consulting experience is a plus

Responsibilities

• Lead the company’s annual and quarterly planning cycles, collaborating closely with Finance and functional leaders, and facilitating goal-setting, tracking progress, and ensuring accountability across all teams.
• Design and manage frameworks that align cross-functional teams around priorities, resource allocation, and business outcomes
• Manage and drive company-wide communication rhythms, leadership team meetings, and ad-hoc presentations to other internal and external audiences
• Analyze and optimize core business processes across departments (GTM, R&D, G&A) to enhance efficiency and scalability.
• Partner with Systems and Analytics teams to automate workflows, improve data accessibility, and ensure accurate reporting.
• Establish standard operating procedures (SOPs) and drive adoption through thoughtful change management, fostering a culture of continuous improvement
• Lead high-priority, cross-functional initiatives—such as pricing changes, new market entry, and onboarding redesigns.
• Act as the connective tissue across departments to ensure clarity, alignment, and effective execution of strategic programs.
• Drive and manage strategic initiatives on behalf of the CEO, COO and executive team, from planning through execution and performance tracking.
• Build and manage the CEO Office function.
• Prepare and present analysis, dashboards, and recommendations for executive leadership and Board-level forums.
• Lead on rhythms and projects related to Board and Investor Relations.
• Conduct diagnostics to identify business performance gaps and uncover opportunities for improvement.
• Design and coordinate leadership offsites, departmental onsites, and company-wide strategic events, including complex logistics and executive communications.

Benefits

• Company equity
• Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
• Flexible work schedule and unlimited vacation policy
• Virtual company events and happy hours
• Fitness subsidies

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level