Chief of Staff

Crusoe•San Francisco, CA

19d•$200,000 - $240,000

About The Position

Crusoe is hiring a Chief of Staff to work alongside the CTO and senior leaders, helping coordinate the company’s business units as it scales. The role will strategize and build the Crusoe Operating System: the software, processes, and AI that connect business units and make vertical integration an operating advantage. It supports the CTO and a staff of about six, works closely with Cloud Engineering and Product, and collaborates across leadership. This is a high-agency, technically informed role focused on identifying and resolving organizational coordination gaps, keeping initiatives moving, and building processes that scale. It is not primarily a calendar-and-slide-deck role or a program manager role limited to one initiative. The Chief of Staff will own cross-functional work without a natural owner, provide leadership with operational visibility, and help the organization operate as one company. The role also contributes to IPO readiness and compliance, headcount planning, and organizational design across multiple sites and countries. The position calls for someone who can engage credibly with engineering leaders, work independently in ambiguous and fast-moving environments, and influence teams without formal authority. The successful candidate will use AI tooling and agentic systems, improve the flow of operational data into reporting and decisions, and drive follow-through on commitments. Compensation is listed as up to $200,000–$240,000 plus bonus, with Restricted Stock Units included in all offers.

Requirements

Engineering or computer science background strongly preferred.
At least 8 years of experience in software engineering, technical program management, or a technical product role.
Sufficient proximity to production systems to understand the implications of an SLO breach.
Ability to operate independently with little direction.
Ability to communicate with executives as a peer and represent engineering credibly to product, executive leadership, and external stakeholders.
Solutions-oriented approach, with strong documentation and organizational skills.
Experience in a high-growth infrastructure or cloud environment where processes are still being built.
Experience helping scale an organization through a significant growth phase and judgment about which processes to formalize or keep lightweight.
Strong commitment to operational excellence and willingness to diplomatically but directly challenge leaders when follow-through slips.
Ability to work across teams without formal authority and earn trust through preparation, follow-up, and making others’ work easier.
Ability to turn messy, inconsistent data from multiple sources into a clear picture of organizational health.
Scrappy mindset and willingness to build automation or handle work manually until automation exists.
Low ego and high drive, prioritizing outcomes over credit.

Nice To Haves

Neo-cloud experience or experience at AWS, GCP, Azure, CoreWeave, Lambda, or a similar cloud provider.
Experience establishing or running an operations, chief of staff, or reliability function from scratch.
Experience driving quarterly or annual planning for organizations of 200 or more people.
Experience building reporting automation, such as pulling data from APIs and generating dashboards.
Background in AI/ML infrastructure.

Responsibilities

Strategize and build the Crusoe Operating System, combining software, processes, and AI to connect business units.
Lead internal AI and IT strategy and integrate modern technology into business processes.
Support the CTO and the CTO’s staff of about six by clarifying priorities and keeping work moving.
Build relationships across leadership and help leaders identify issues in their organizations.
Monitor organizational health, follow up on open items, and streamline processes.
Build and own KPI infrastructure, including dashboards, operational metrics, and initiative trackers.
Own the quarterly planning process, timeline, and quality of outputs while engineering managers and project TPMs run planning.
Identify redundant processes and organizational gaps and propose ways to address them.
Engage deeply with technical topics, challenge surface-level answers, and hold teams accountable for commitments.
Represent the CTO’s office in cross-functional forums and clearly communicate priorities and constraints.
Maintain alignment between Cloud Engineering and Product between planning cycles.
Own cross-cutting programs without a natural single owner, including production readiness, tooling decisions, and organization-wide communications.
Drive IPO readiness and compliance.
Coordinate headcount planning, organizational design, and operational logistics for scaling across sites and countries.
Use AI tooling and agentic systems to aggregate information and build scalable systems and workflows for a globally distributed organization.
Drive follow-through on commitments across the organization.
Improve connections between operational tools so data flows into reporting and decisions without manual stitching.