Chief of Staff

Lance•San Francisco, CA

11d•Onsite

About The Position

Lance is hiring a Chief of Staff to work directly with its CEO and help scale the company. Lance builds autonomous AI agents that run hotel operations end to end, including answering guest calls and messages and coordinating front desk, housekeeping, and maintenance across hotel systems. The company reports more than $2M in ARR and deployment at over 50 U.S. properties, and works in person in San Francisco. This is a high-ownership, execution-driven role spanning administration, legal, operations, compliance, and finance. The Chief of Staff will take on the CEO’s hardest problems and see them through, support company-wide decisions, and lead cross-functional projects. Total compensation is $140,000–$200,000, consisting of cash, equity, and bonus.

Requirements

A degree from a strong school.
Management experience and an interest in managing and growing people.
Strong operational ability, initiative, and willingness to own work end to end.
Ability to build strong processes and thrive in ambiguity.
Exceptional communication and sound judgment.
Interest in AI automations and workflows.

Nice To Haves

Background in banking, a high-growth startup, management consulting, or law.

Responsibilities

Serve as the CEO’s right hand, run the operating rhythm, prepare for high-stakes meetings, and own special projects such as investor updates and new initiatives.
Build the systems, policies, and events needed to support a fast-growing company’s operations and administration.
Manage contracts and agreements and keep SOC 2, ISO, HIPAA, and PCI compliance on track through enterprise security reviews.
Run billing, payables, bookkeeping, and insurance, and serve as the point of contact for vendors and partners.
Identify opportunities to turn one-off work into repeatable, automated processes using AI.
Lead projects across product, operations, and go-to-market, and take ownership of gaps that are not otherwise covered.
Build and lead a team as the company grows.