Chief of Staff

Modus Digital•New York, NY

9d•$90,000 - $120,000

About The Position

Modus Digital is seeking a Chief of Staff to support its Managing Director as an integral member of the Operations team. The role is suited to an organized, proactive operator who can turn leadership priorities and early-stage ideas into well-defined initiatives, coordinate owners and milestones, and keep leadership work moving. The Chief of Staff will help run the leadership operating rhythm, maintain visibility into internal projects and priorities, and provide tactical operational support across areas such as IT and systems, purchasing, resourcing, budgets, and office logistics. The role also includes managing the Managing Director’s agenda, inbox, and time; preparing communications and decision materials; tracking decisions and action items; and helping teams across the US, the Philippines, and Latin America align on policies and ways of working. The position reports to the Managing Director and requires the ability to meet onsite in the NYC metro area one to two days per week.

Requirements

3 to 5 years of relevant experience in operations, program or project management, consulting, or a Chief of Staff or executive support role.
Located in the NYC metro area and able to meet onsite one to two days per week.
Track record of moving cross-functional initiatives from idea to delivery in a fast-paced environment.
Exceptional organizational skills and ability to manage multiple workstreams.
Ability to drive accountability and influence without direct authority.
Confidentiality and sound judgment in sensitive situations, including willingness to raise difficult information with the Managing Director.
Practical experience handling tactical operational duties while also driving larger initiatives.
Comfort with numbers, including building spreadsheet models, reading a P&L, and explaining utilization figures.
Exceptional written and verbal communication skills and comfort working with senior leaders.
Fluency with modern tools such as Slack, Google Workspace, HubSpot, and project management platforms.
Demonstrated passion for operational efficiency and process optimization.
Ability to handle ambiguity and open-ended problems.

Nice To Haves

Professional services background.
Keen interest in using AI to work smarter.

Responsibilities

Partner with the Managing Director to turn leadership priorities into strategic initiatives with clear scope, owners, milestones, and decision points.
Drive initiatives forward, unblock owners, escalate issues early, and bring the Managing Director recommendations.
Manage the leadership operating rhythm, including partner meetings, monthly business reviews, quarterly planning, and OKR check-ins; prepare agendas and pre-reads, capture decisions, and follow up on action items.
Maintain a consolidated view of internal projects, their status, owners, and priorities, and help sequence work against capacity and budget.
Run regular portfolio reviews to identify work that is on track, at risk, or ready to stop.
Provide operational support across IT and systems, purchasing, resourcing, and office logistics.
Manage approvals, vendor and software requests, budgets, and renewals on behalf of the Managing Director.
Track action items from leadership meetings.
Draft internal communications, briefings, and decision memos.
Help align teams across the US, the Philippines, and Latin America on policies and ways of working.
Manage the Managing Director’s agenda, inbox, and time, directing matters to appropriate practice leads and prioritizing the Managing Director’s attention.
Collaborate cross-functionally within Modus as required.
Perform other duties and special projects related to the position as they arise.