Chief of Staff

Staffing Management LLC• Remote, US,

About The Position

The Chief of Staff is a strategic partner to the Vice President, translating leadership priorities into action across WMS. The role connects strategy, operations, systems, and people work to help the leadership team focus on growth and serving rural, remote, and tribal communities. The Chief of Staff leads high-priority initiatives, manages client contracts, and serves as the internal lead for Salesforce and Trainual. The role organizes leadership meetings and the annual retreat, supports conference and trade show preparation, and helps make employee onboarding, offboarding, and recognition consistent and personal. Other duties may be assigned to support WMS's mission and leadership team.

Requirements

Experience in operations, program or project management, business administration, or a similar role.
Hands-on Salesforce experience, including building reports, dashboards, and basic automations.
Experience managing contracts or vendor agreements.
Strong project management skills and a record of leading several initiatives at once.
Excellent written and verbal communication.
Sound judgment and discretion with confidential information.
Ownership: sees work through to completion without reminders.
Organization: manages strategic projects and day-to-day details without dropping either.
Systems thinking: looks for ways to automate, document, and simplify.
Discretion with sensitive company, client, and employee information.
People focus and care for the employee experience.

Nice To Haves

Experience in healthcare staffing, locum tenens, or travel healthcare.
Salesforce Administrator certification or Flow-building experience.
Experience with Trainual or a similar training or knowledge platform.
Event planning experience, such as trade shows, conferences, or retreats.
Understanding of, or experience working with, rural, remote, or tribal health organizations.

Responsibilities

Lead high-priority projects without a natural owner, including vendor platform integrations; establish project plans, timelines, and stakeholders; report status to leadership; drive initiatives to completion; document new processes; and lead staff rollouts of new processes and platform changes.
Build and maintain Salesforce reports and dashboards for leadership, recruiting, staffing, and operations; identify and implement efficiency improvements, including automations and flows; gather user requirements; maintain clean data; and promote adoption.
Manage the client contract process, including drafting, redlines, approvals, execution, renewals, and amendments; maintain Salesforce records of contract terms, rates, and key dates; flag upcoming renewals and expirations; identify contract risks and escalate them to leadership or legal counsel when needed; and update Salesforce with new rates and terms.
Support marketing preparation for site visits, conferences, and trade shows, including registration, booth materials, and shipping; manage swag ordering, inventory, storage, and distribution for events and clients.
Translate company goals into operating plans and track progress against goals and key metrics; prepare briefings, analyses, and talking points for leadership decisions, vendor meetings, and board meetings.
Assist the Vice President with Quarterly Leadership Planning, including agendas, pre-reads, logistics, notes, and action-item follow-up.
Plan the Annual Retreat from start to finish, including agenda, facilitation support, venue, travel, meals, budget, and post-retreat follow-through.
Serve as the Trainual subject matter expert; build and maintain policies, processes, and training content; and support team adoption.
Assist with employee onboarding and offboarding, including checklists, system access, equipment, welcome gifts, training assignments, and a consistent new-hire experience.
Ensure employees receive an annual review; coordinate birthday and work-anniversary gifts and recognition; maintain a recognition calendar and budget; and plan holiday celebrations and send gifts.
Perform other duties as assigned to support WMS's mission and leadership team.