Chief of Staff - New England Care Delivery Market - Remote

UnitedHealth Group•Worcester, MA

13h•$159,300 - $273,200•Remote

About The Position

The Chief of Staff serves as a key member of the New England Care Delivery leadership team and reports directly to the Chief Executive Officer. This role acts as a strategic partner and advisor, driving execution of market priorities, strengthening organizational alignment, and enabling performance across the care delivery system. The role will partner with enterprise and national leaders to ensure New England priorities are aligned with Optum Health strategy, advance national initiatives, and scale best practices across the broader care delivery platform. The Chief of Staff owns the leadership operating rhythm, supports executive decision-making, advances integration across Massachusetts and Connecticut, and drives cross-functional accountability across clinical, operational, financial, technology, strategy, and People Team priorities. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

10+ years of progressive experience in strategy, operations, consulting, transformation, healthcare leadership, finance, or enterprise program execution
Demonstrated ability to support senior executives, lead cross-functional initiatives, influence across matrixed teams, and convert complex priorities into executable plans
Demonstrated experience establishing and managing executive-level performance management processes, including development of metrics, dashboards, business reviews, governance routines, and accountability mechanisms to drive organizational performance
Proven success creating executive visibility into performance trends, leading cross-functional problem solving, and driving accountability for execution across highly matrixed organizations
Proven solid analytical, financial, communication, executive storytelling, dashboard, governance, and decision-support capabilities
Demonstrated ability to operate with discretion, independent judgment, and solid follow-through in a fast-paced, complex healthcare environment
Driver’s License and access to reliable transportation

Nice To Haves

Healthcare delivery or payer-provider experience, particularly in Optum Health, Care Delivery, value-based care, regional market operations, integration, or transformation
Experience working directly with senior executive teams and preparing executive-level materials, decision memos, and governance routines
Experience supporting integration, operating model redesign, provider experience strategy, workforce productivity, or large-scale market transformation

Responsibilities

Partner with the Market CEO and New England leadership team to define and execute strategic priorities across the market, including Massachusetts and Connecticut care delivery entities
Translate enterprise, regional, national, and market strategies into actionable plans with clear outcomes, measurable results, owners, milestones, and disciplined follow-through
Create a clear view of market business drivers, performance metrics, risks, execution priorities, and gap-closure plans to improve decision quality and speed
Lead the market performance management process by defining critical success metrics, establishing governance and reporting mechanisms, identifying performance gaps, coordinating corrective action plans, and ensuring accountability for results. Drive disciplined follow-through on strategic priorities and ensure leaders are focused on the initiatives that create the greatest value for patients, providers, employees, and the business
Serve as a trusted advisor, strategic thought partner, and execution extension of the Market CEO.
Provide insights, analysis, recommendations, and decision framing to support executive prioritization and timely action
Represent the CEO in select engagements, ensuring alignment, clear communication, and appropriate escalation of risks, tradeoffs, and decisions
Lead and support strategies to improve employee, clinician, provider, and patient experience across the New England care delivery system
Partner with market and national teams to align experience priorities, reduce operational friction, and scale practices that improve engagement, effectiveness, retention, and adoption of organizational priorities
Translate feedback, workforce and provider pain points, and business priorities into actionable recommendations that simplify work and improve outcomes
Research, develop, and help drive external relationship strategy across the New England market
Identify partnership opportunities with payers, hospital systems, community stakeholders, and other strategic partners to strengthen market position and advance care delivery priorities
Support executive preparation for external engagements by synthesizing context, objectives, risks, and recommended actions
Drive alignment across functions, business units, care delivery entities, and enterprise partners to reduce fragmentation and accelerate consistent execution
Support a more integrated one-market model across New England by aligning leaders, simplifying decision forums, surfacing risks, and ensuring work moves from planning to measurable outcomes
Develop and maintain a comprehensive view of operational, financial, workforce, clinical, growth, provider, patient, and culture metrics to ensure leaders have clear visibility into performance, emerging risks, opportunities, and required interventions
Lead complex, cross-functional initiatives across clinical, operational, strategic, integration, and transformation priorities
Establish governance, track initiative progress, manage dependencies, and ensure accountability against owners, milestones, metrics, and escalation paths
Lead high-priority or confidential work on behalf of the Market CEO, including operating model redesign, AI/workforce productivity, integration readiness, strategic planning, and leadership communications
Support the leadership operating cadence, including executive meetings, business reviews, quarterly planning, strategic reviews, and follow-through on decisions
Prepare executive-level materials, decision memos, CEO briefings, board-ready updates, ELT communications, and market performance narratives
Ensure business reviews clearly answer how the market is performing, where gaps exist, what actions are underway, and how execution is being managed
Partner with national teams to support enterprise initiatives and ensure New England priorities are aligned with enterprise strategy
Contribute to scaling best practices across markets by connecting local execution, national priorities, and broader Optum Health Care Delivery objectives
Help coordinate national, regional, and market accountabilities so leaders have clarity on decisions, dependencies, and execution expectations