Chief of Staff
About The Position
The Chief of Staff, Operations is a hands-on leader who works directly alongside CMC’s executive and operational leadership to strengthen customer relationships, improve service delivery, and drive performance across our markets. This is not a traditional desk-based Chief of Staff role. You will work closely with Regional Directors, spend time onsite in our markets, engage with customers and frontline teams, and step into high-priority situations where additional leadership is needed. A key part of this role is ensuring that our operations consistently support an excellent experience for the customers, partners, and communities we serve. The ideal candidate comes from a high-growth startup, consulting, healthcare operations, customer success, or similarly fast-paced environment and is comfortable moving between customer strategy, operational problem-solving, and hands-on execution.
Requirements
- 5–10 years of experience in operations, consulting, healthcare, customer success, strategy, or a high-growth startup environment
- Strong customer instincts and an ability to build trusted relationships with senior stakeholders
- A customer-first mindset with the ability to balance customer needs with operational realities
- Strong operational instincts and a willingness to get into the details
- Ability to quickly diagnose complex problems and turn them into clear, practical action
- Strong analytical skills and comfort using customer, operational, and financial KPIs
- Ability to lead and influence across teams without always having direct authority
- Excellent communication skills across customers, executives, Regional Directors, and frontline teams
- Comfortable navigating escalations and high-pressure situations with professionalism and ownership
- Comfortable working in a fast-moving, high-accountability environment
- Willingness to travel regularly and work onsite within CMC markets and customer locations
Nice To Haves
- Healthcare, PACE, multi-site operations, customer success, logistics, or mobile services experience is a plus
Responsibilities
- Partner with executive and operational leadership to improve customer experience, service delivery, and day-to-day business performance
- Build strong relationships with key customers and partners, understanding their needs, challenges, and opportunities for CMC to better support them
- Work alongside Regional Directors to strengthen customer relationships and ensure consistent execution across markets
- Spend time onsite with customers, markets, and frontline teams to understand challenges firsthand and turn feedback into action
- Step into regional leadership or customer-facing situations when additional support, problem-solving, or escalation management is needed
- Troubleshoot operational issues across staffing, scheduling, service delivery, and field execution that may impact the customer experience
- Lead high-priority customer and operational initiatives from problem identification through implementation
- Translate customer feedback and operational insights into scalable processes, playbooks, systems, and workflows
- Use customer, operational, and financial KPIs to identify performance gaps and drive accountability
- Identify successful practices across markets and scale those learnings throughout CMC
- Support new customer implementations, market launches, growth initiatives, and periods of operational change
- Serve as a flexible leader wherever the business or our customers have the greatest need
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
