Chief of Staff

Central Health•Austin, TX

About The Position

The Chief of Staff to the CEO of Central Health serves as a trusted advisor and strategic partner, advancing the CEO’s vision, amplifying impact, and aligning functions, the health system, and external partners. The role manages the CEO’s time and priorities and creates or uses systems to optimize the CEO’s effectiveness. It integrates strategy, execution, people, and purpose, anchored in people-first leadership, Lean thinking, and a commitment to community-centered health transformation. As steward of the CEO’s office, the Chief of Staff models integrity, equity, compassion, transparency, and excellence, and helps foster collaborative leadership and enduring trust internally and externally. The position represents the CEO’s office to internal and external stakeholders; leads and guides the office; supports strategic execution and cross-functional alignment; oversees office operations; and facilitates and supports the Executive Leadership Team. The role also performs other duties as needed to advance the system’s vision, mission, and values.

Requirements

Bachelor’s degree in business administration, healthcare management, or a related field, or a high school diploma or equivalent with 20 years of healthcare administration experience in lieu of a degree.
Five years of related experience in a healthcare field.

Responsibilities

Serve as a primary liaison among the CEO, executive team, and key stakeholders, maintaining trust-based relationships and navigating complex interpersonal dynamics with neutrality and sound judgment.
Act as a strategic conduit of information to and from the CEO, balancing advocacy, transparency, and discretion.
Represent the CEO in meetings and engagements with an understanding of strategic intent and the organization’s voice.
Collaborate with Government Affairs, Communications, and Community Engagement teams to align messaging, advocacy, and public positioning.
Gather action items, concerns, and follow-ups from external stakeholder and community engagements; coordinate resolution and track commitments to closure.
Champion Central Health’s mission and demonstrate exemplary leadership, transparency, and partnership.
Embed Lean thinking and continuous improvement into the CEO office’s operations and culture.
Model G.U.I.D.E with Love by fostering an inclusive, high-trust, and compassionate environment.
Coach and lead the CEO office so it reflects organizational values, strategic clarity, and community commitment.
Identify opportunities for improvement and cohesion across departments through systems thinking and service.
Prepare the CEO for critical meetings, ensure clear agendas and outcomes, and follow up on action items.
Partner with the Strategy Department to translate the CEO’s vision, system priorities, and deliverables into actionable initiatives that support organizational alignment and execution.
Surface strategic risks and opportunities to anticipate needs and guide decision-making.
Work with the Strategy Department to facilitate cross-functional alignment and shared accountability among executive leaders.
Support monitoring of performance metrics and timely execution of system-wide priorities and projects.
Oversee and lead special or high-priority initiatives designated by the CEO.
Manage the CEO’s schedule, priorities, and meeting cadence in collaboration with assigned administrative support functions.
Prepare the CEO for board meetings, executive retreats, external engagements, and strategic planning.
Lead CEO office operations with a focus on efficiency, systems thinking, and values-based decision-making.
Develop office goals, practices, and infrastructure that embody a learning culture and community-centered leadership.
Connect the CEO and Executive Leadership Team and ensure transparent communication and alignment with enterprise strategy.
Facilitate executive leadership meetings to support clear purpose, effective collaboration, and accountability.
Provide thought partnership to the CEO on high-stakes issues and sensitive personnel or organizational matters.
Synthesize complex information for the CEO and executive team and ensure key information cascades effectively throughout the organization.
Perform duties ethically and consistently with the system’s mission and values, and perform other duties as needed to advance its vision, mission, and values.