Chief of Staff
About The Position
We're hiring a Chief of Staff to work directly with our Chief Executive Officer (CEO), Johannes, and help run Heron. You'll be part of Business Operations, working across finance, people operations, business reviews, and quarterly planning. You'll take responsibility for both ongoing work and specific projects, from preparing a budget to improving how we hire, plan, and track progress. Business Operations helps the company run well. We work with every team to understand how the business is doing, decide what needs attention, and make sure decisions lead to action. As Chief of Staff, you'll see how a company is run day to day and help improve it. You might work with finance on a forecast, prepare a business review, help teams agree on their priorities for the next quarter, or improve how new employees join the company. You'll also take on projects such as assessing a new market or business line. Some work will change week to week. Other responsibilities will be yours to keep running well over time. As you learn the business, you can take on more responsibility and help shape how Heron operates.
Requirements
- 2–4 years of experience in analytical work, such as consulting, banking, or a strategy or operations role at a startup.
- Ability to take an unfamiliar problem, break it down, and see it through.
- Excited about the day-to-day work of running a business, as well as planning what comes next.
- Good at breaking down problems: turn complex questions into manageable parts and use data to support your decisions.
- Organized and reliable: keep track of deadlines, follow through on decisions, and make sure recurring work gets done well.
- A clear communicator: can explain your thinking to engineers, customers, and the board, whether in a conversation, written memo, or presentation.
- Comfortable with data: use spreadsheets and Structured Query Language (SQL), and prefer to get the numbers yourself.
- Keen to use artificial intelligence (AI): want to use AI regularly to automate parts of your work and find answers faster.
- Able to form and explain a view: have opinions and can support them with evidence.
- Trustworthy with sensitive information: need good judgment and discretion.
- Resourceful: when something gets in the way, find a way to solve it, whether that means doing the work by hand or trying a different approach.
- Persistent: keep looking for the right answer or person, even when it takes several attempts. Willing to put in the extra effort, including flying to Gainesville if that's what the work needs.
- Willing to take initiative: spot opportunities and take responsibility for getting the work done without waiting to be asked.
- Ready to work quickly and with others: move quickly and make decisions together. Help your teammates and do your part to make the team successful.
Responsibilities
- Work with our finance team on budgets, forecasts, and financial reporting. Understand revenue, costs, and spending, and help teams make informed decisions.
- Help with hiring plans, onboarding, and the processes that support employees and managers.
- Bring together company and team metrics, explain what's changed, and help the leadership team identify issues and agree on next steps. Follow up on decisions and actions.
- Help teams set priorities, agree on goals, and plan the people and budget they need. Track progress and help resolve competing priorities.
- Answer questions about how the business is performing and where we can improve.
- Improve how work gets done across the company, and keep those processes running reliably.
- Lead projects from start to finish, including entering a new market or launching a new business line when those are priorities.
Benefits
- Competitive compensation, including equity
- Your choice of high-quality equipment for your desk in the office
- Competitive benefits: health, dental, and vision coverage, with partial coverage for dependents
- A 401(k) plan
- Uncapped paid time off
- Parental leave
- Free mental health support through Spill, with on-demand access to therapy
- Weekly company lunches
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
