Chief of Staff

Loman AI•Austin, TX

10h

About The Position

Loman is building an AI operating system for restaurants, with a voice AI platform that answers calls, takes orders, books reservations, handles FAQs, and integrates into restaurant operations. The Chief of Staff works directly with the CEO and leadership team to drive execution across the business. This is a highly operational, AI-native role for someone comfortable with ambiguity, rapid execution, and working across multiple company functions. The role is described as a force multiplier rather than a traditional Chief of Staff position, with the opportunity to help scale the company and potentially develop into a founder, operator, or senior executive. The position spans company operations, AI-powered systems, payroll and business administration, field marketing and go-to-market support, and executive operations. The successful candidate will identify bottlenecks, improve systems and workflows, implement AI automation, coordinate initiatives, and strengthen reporting and accountability. Success within 90 days includes becoming a trusted extension of the CEO, identifying and addressing operational bottlenecks, improving productivity through AI workflows, accelerating cross-functional execution, and improving leadership visibility. Within 12 months, the person will have helped build the operational backbone of a leading AI company in restaurant technology.

Requirements

At least 5 years of experience in operations, strategy, consulting, startup operations, Chief of Staff, business operations, or high-growth SaaS environments.
Strong operational and organizational leadership skills.
Experience owning projects end-to-end with minimal oversight.
Ability to use AI tools reflexively to automate workflows, synthesize information, build systems, improve decision-making, reduce repetitive work, and increase output quality and speed.
Ability to think in terms of systems, leverage, and automation.
Ability to move quickly without sacrificing quality and thrive in ambiguity.
Strong judgment, prioritization, and clear, direct communication.
Ability to identify operational inefficiencies, build systems, and improve organizational execution.
Ability to context-switch rapidly across multiple functions.
High ownership and low ego.

Nice To Haves

Experience working inside fast-growing B2B SaaS startups.
Experience in restaurant technology, hospitality technology, or vertical SaaS.
Experience implementing AI automations or internal AI systems.
Familiarity with payroll, HR operations, or finance operations.
Experience with SQL, analytics, or no-code automation tools.
Prior founder or startup experience.
Experience scaling operational infrastructure from early-stage growth.

Responsibilities

Drive cross-functional operational execution across the business.
Build and optimize systems, workflows, standard operating procedures, and internal processes.
Identify bottlenecks and implement scalable solutions.
Run strategic initiatives directly for the CEO.
Help establish operating cadence, reporting, and KPI accountability.
Implement AI workflows and automation across departments using tools such as ChatGPT, Claude, Gemini, Cursor, Perplexity, Notion AI, Zapier, and agentic workflows.
Design internal AI copilots and operational tooling.
Create AI-driven systems for onboarding, support, recruiting, analytics, and internal operations.
Identify opportunities to replace manual work with intelligent automation.
Oversee payroll coordination and operational finance workflows.
Manage vendor relationships and operational tooling.
Support budgeting, expense management, and reporting.
Ensure operational accuracy and organizational rigor.
Coordinate field marketing initiatives, conferences, restaurant events, and customer activations.
Help execute local market growth campaigns and support sales operations and customer onboarding initiatives.
Partner with go-to-market leadership to improve execution and visibility.
Act as an extension of the CEO, help prioritize initiatives, and manage company-wide follow-through.
Prepare materials, reporting, dashboards, and strategic analyses.
Coordinate leadership meetings and execution tracking.
Drive accountability across teams.