Chief of Staff, CCO

Ping Identity•Denver, CO

6d•$155,628 - $207,504

About The Position

Ping Identity is seeking a strategic and analytical Chief of Staff to partner with the Chief Customer Officer (CCO) and drive business performance across the Customer organization. The role combines financial and operational strategy, data-driven decision-making, and cross-functional collaboration to improve customer retention, revenue performance, and organizational effectiveness. The successful candidate will bring strong financial and business acumen, a collaborative mindset, and the ability to turn complex information into actionable insights that inform executive decisions and strengthen financial and operational accountability.

Requirements

Significant experience in strategic finance, FP&A, business operations, revenue operations, customer success operations, or a related field.
Strong understanding of SaaS business models and recurring revenue metrics, including ARR, GRR, NRR, renewals, and churn.
Experience translating business needs into reporting and analytics requirements.
Ability to analyze complex datasets and communicate insights clearly to executive audiences.
Strong collaboration, communication, and problem-solving skills, with the ability to influence across teams.

Nice To Haves

Experience in a B2B SaaS environment.
Familiarity with tools such as Salesforce, Excel, SQL, Power BI, or Tableau.
Experience in private equity-backed environments or supporting executive- and board-level reporting.

Responsibilities

Partner with Finance to ensure customer revenue metrics—including ARR movement, gross and net revenue retention, renewal rates, cohort views, and churn drivers—follow Thoma Bravo standards and best practices; translate those metrics for the Customer organization, measure renewal forecast accuracy, and report cross-sell and upsell pipeline.
Prepare the CCO’s materials for the executive leadership team, board, Thoma Bravo operating reviews, and QBRs, framing performance, risks, and investment requests in terms of business outcomes and ensuring board reporting reconciles with organizational operations.
Own renewal-rate reporting and analyze variances between the official forecast, plan, and actuals, explaining the drivers behind the results.
Partner with Finance to build the Customer organization’s annual renewal and retention plan, including historical baselines and renewal-rate assumptions and targets, along with related headcount, coverage-ratio, and capacity models based on book-of-business segmentation.
Deliver the customer health scoring model and churn and risk analysis.
Set Customer organization reporting requirements across Salesforce, the data warehouse, and BI tools in alignment with Finance’s metric definitions, and handle the CCO’s analysis and reporting requests.
Work with Revenue Operations and the CRO leadership team to align strategies and reporting for improving Net Retention Rate.
Work with the Product Strategy team to align on product-level churn analysis and forecasting.