Chief of Staff - Veterinarian

Banfield Pet Hospital•Medford, OR

8d•$118,000 - $170,000•Onsite

About The Position

The Chief of Staff manages the hospital to ensure the highest quality of veterinary care, exceptional client service, associate engagement, and maximum productivity of the veterinary medical team. This role advocates for pets, builds long-term client relationships, contributes to the human-pet bond, and educates clients and associates on pet health. The Chief of Staff partners with the Practice Manager to operate an effective team, ensure a safe environment, and improve medical quality and business performance. The pay range is $118,000 - $170,000, with a relocation package available.

Requirements

Doctor of Veterinary Medicine (DVM/VMD) or equivalent degree required.
Veterinary license in good standing or eligibility for licensure with the applicable state veterinary board.
Two years clinical experience required.
1-3 years coaching and developing associate doctors required.
Meets all required clinical competencies.
Ability to multi-task – Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
Surgical skills – Proven ability to perform all basic surgeries, including use of all standard medical instruments and equipment.
Problem solving skills - Demonstrates a strong ability to identify, analyze, and solve problems. Translates problems into practical solutions.
Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written, or diagram format. Can provide directions.
Commitment to continual learning.
Mathematical ability - Ability to add, subtract, multiply, and divide, and to compute rate, ratio, and percent; ability to convert units of measurement.
Computer skills - Comfortably and confidently uses a computer and specialized software.
Initiative – Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures.
Takes on additional responsibility when both big and small tasks need to be done; seeks out the most valuable work to do during times when the hospital faces low client demand.
Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.
Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly shares relevant information with others.
Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned.
Independence – Able and willing to perform tasks and duties without supervision.
Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.
Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.).
Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
Requires sufficient ambulatory skills in order to perform duties while at hospital.
Ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) up to 50 pounds.
Requires good hand-eye coordination, finger-hand-arm dexterity with the ability to reach and grasp, and visual acuity to use a keyboard and operate medical equipment.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.
Candidate must obtain state controlled substance and federal DEA within 3 months of employment, unless otherwise required by the state in which working.

Nice To Haves

Partner with the Practice Manager (if applicable) to manage the hospital as role models and champions of the Banfield brand to provide consistent high quality care and exceptional service to the most pets and clients and to maximize efficiency, productivity and profitability.
Partner with the Medical Director, Field Director, and Practice Manager (if applicable) to interview, select, train, develop, coach, mentor and, if necessary, discipline and terminate hospital associates.
Partner with the Practice Manager to deliver outstanding financial results for assigned hospital.
Some travel required, to assist other area hospitals as well as for vendor visits and associate education.

Responsibilities

Manage the hospital and ensure the highest quality of veterinary care, exceptional client service, associate engagement, and maximum productivity of the veterinary medical team.
Advocate for pets and their quality of life.
Build long-term bonding relationships with clients.
Contribute to the development and maintenance of the human-pet bond.
Educate clients and hospital associates on all aspects of pet health.
Partner with the Practice Manager to operate an effective and productive veterinary medical team.
Ensure a safe and engaging hospital environment.
Improve both the medical quality and business performance of the hospital.
Live and exemplify the Five Principles of Mars, Inc. within self and team.
Train the team on Banfield guidelines and practices and supervise associates to ensure compliance.
Oversee and train associates on professional, efficient, and exceptional client service, including client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information.
Effectively resolve client issues.
Follow all Banfield protocols and practices and be responsible for ensuring that associates achieve practice priorities while building our culture and brand.
Identify potential “bottlenecks” and formulate solutions to remove barriers in medical operations.
Partner with the Medical Director, Field Director, and Practice Manager to interview, select, train, develop, coach, mentor, and, if necessary, discipline and terminate hospital associates.
Direct, lead, and mentor Associate Veterinarians to realize their full professional potential and deliver outstanding, high-quality medical care, client service, and business results.
Work with the Medical Director to establish development plans (PDPs) for the Associate Veterinarians.
Effectively create and maintain veterinarians’ schedules and work with Practice Manager to schedule associates to meet client needs according to Banfield guidelines, while proactively planning time off and CE scheduling.
Provide effective communication between associates, clients, field leadership, and Central Team Support.
Act as communications liaison, including holding routine hospital team meetings, sharing business information and messaging to all hospital associates.
Provide inspirational leadership to the team by creating a positive professional relationship with the Practice Manager, PetSmart associates, adoption center agencies, clients, field leadership, and Central Team Support.
Create a collaborative environment and develop an efficient, productive hospital team.
Develop annual planning, budgeting, and hospital productivity levels for the hospital in partnership with the Practice Manager, Field Director, and Medical Director.
Partner with area Field Director and Medical Director to execute market objectives, goals, strategies, and measurements (OGSMs).
Participate in market level teams, discussions, and initiatives.
Partner with the Practice Manager to deliver outstanding financial results for assigned hospital.
Responsible for the development of technical, medical skills for veterinary assistants/technicians.
Responsible for ensuring all associates adhere to Banfield dress and grooming guidelines.
Provide leadership to other area hospitals as needed throughout the market.
Ensure compliance with all practice policies and procedures and with all local, state, and federal laws.
Establish trust and gain the confidence and compliance of clients through effectively delivering appropriate preventive care, performing complete diagnostic workups, developing thorough treatment plans, communicating home care instructions, and planning follow-up visits.
Assimilate information gathered through effective history taking, physical examination, and diagnostic workup to arrive at an appropriate and effective clinical decision.
Practice evidence-based medicine and preventive care when data or guidelines exist, using sound judgment when they do not.
Practice veterinary medicine in a manner compliant with the State Veterinary Practice Act, Federal and/or State Controlled Substance laws and Banfield Code of Ethics, along with appropriate medical record documentation.
Ensure the hospital team maintains complete medical records that meet practice quality control guidelines.
Lead the veterinary hospital team through the daily schedule and caseload, delegating tasks to paraprofessionals and improving hospital efficiency.
Prescribe and administer preventive care for the wellness needs of pets as well as diagnosing and treating diseases and injuries of pets.
Advocate for preventive care and adoption of wellness plans.
Effectively communicate diagnosis and treatment plan to veterinary medical team and client.
Prescribe and administer drugs and vaccines as appropriate.
Perform surgery on pets as necessary for the treatment of pets within Banfield’s protocols, using standard medical instruments and equipment.
Promote the safety of pets, clients, and associates by ensuring the hospital team is utilizing safe restraining techniques, following standard practice guidelines, and maintaining clean, sterile, and organized treatment areas, exam rooms, and laboratory areas.
Strive to achieve performance metrics outlined by medical and field leadership.
Demonstrate integrity and ethics in all actions and behaviors.
Address and resolve client concerns arising from the medical care of a pet.
Develop strong lasting relationships with clients.
Other job duties as assigned.