Chief of Staff to the Managing Director – Intel Customer Support

Applied Materials • Hillsboro, OR

12h • Hybrid

About The Position

The Chief of Staff (CoS) to the Managing Director is a trusted advisor, execution leader, and responsible for driving end‑to‑end governance, execution rigor, and value realization across Applied Materials’ Intel account. This role ensures globally standardized execution, clear accountability, and measurable outcomes across all fabs, functions, and programs supporting Intel. Acting as a force multiplier to the Managing Director, the CoS leads a structured program framework across five excellence pillars—Operational, Customer, Commercial, Performance, and Strategic Excellence—to deliver predictable performance, protect margin, and elevate supplier value recognition. This position will be located in either Chandler, Arizona or Portland, Oregon. Travel requirement: up to 30%.

Requirements

• Bachelor’s degree required
• 8–12+ years of experience in strategy, operations, program management, consulting, or customer-facing leadership roles
• Experience supporting large, strategic customers in a complex, matrixed organization
• Strong executive communication, analytical, and problem-solving capabilities
• Ability to operate effectively in high-pressure, customer-critical environments

Nice To Haves

• MBA or advanced degree preferred
• Experience in semiconductor capital equipment, high-tech manufacturing, or global operations
• Previous experience working directly with Intel or similarly complex tier-1 customers
• Background in management consulting, corporate strategy, or enterprise program leadership
• Demonstrated success influencing senior stakeholders without formal authority

Responsibilities

• Lead a scalable governance model across the Intel account
• Implement globally standardized execution frameworks with site-level accountability and measurable KPIs
• Define clear ownership structures across pillars, ensuring no gaps in execution or accountability
• Build proactive governance mechanisms to replace reactive escalation management with structured, predictable execution
• Govern global safety, quality, and operational standards across all Intel sites
• Ensure cross-site standardization and adoption tracking
• Lead structured escalation frameworks with defined response models
• Own QBR cadence, supplier score alignment, and executive-level value narratives
• Ensure delivered value is translated into customer recognition and ranking improvements
• Establish value capture governance and reporting discipline
• Drive end-to-end commercial governance, including Beyond-Spec workflows and pricing integrity
• Protect margin through disciplined agreement tracking and entitlement recovery
• Build transparency via commercial dashboards and program tracking
• Govern fleet performance, uptime, and cost-down programs
• Drive install cycle optimization and R&D-to-HVM transition rigor
• Ensure consistent global performance against customer commitments
• Lead VoC-driven innovation roadmap and digital program scaling
• Ensure innovations move beyond pilots into global deployment
• Enable executive visibility into innovation impact and service growth
• Align account strategy to Intel’s technology roadmap, fab ramps, and manufacturing priorities
• Translate commitments into integrated, cross-functional execution plans tied to pillar outcomes
• Ensure leadership alignment on risks, dependencies, and growth opportunities
• Act as a strategic partner to the Managing Director on account performance, escalation management, and long-term partnership strategy
• Deliver executive-ready narratives that connect execution to customer value and supplier ranking
• Synthesize complex data into clear insights tied to business and customer impact
• Establish and run a structured operating system including QBRs, escalation reviews, KPI tracking, and milestone governance
• Track execution against SLAs, customer commitments, and pillar metrics
• Ensure disciplined follow-through with clear accountability across teams
• Coordinate with Account Central Operations to support and drive projects, data analysis, and escalation-based initiatives
• Act as the connective layer across Engineering, Services, Manufacturing, Supply Chain, Quality, and Digital teams
• Drive alignment at global scale and anticipate cross-functional dependencies and risks
• Influence without authority across a highly matrixed organization
• Lead proactive escalation frameworks ensuring “zero surprise” execution for Intel
• Coordinate executive-level issue resolution with defined governance and SLAs
• Represent the Managing Director in high-impact internal and external forums
• Ensure Applied Materials “owns execution rigor and governance” to deliver: Predictable capacity, Protected economics, Improved partnership outcomes at scale
• Translate performance into quantifiable customer outcomes (scorecards, rankings, and KPIs)
• Lead high-impact initiatives tied to program transformation, operational improvement, or strategic growth
• Drive time-sensitive, high-visibility initiatives on behalf of the Managing Director

Benefits

• Supportive work culture that encourages you to learn, develop, and grow your career
• Programs and support that encourage personal and professional growth
• Comprehensive benefits package
• Participation in a bonus and a stock award program, as applicable

What This Job Offers

• Job Type: Full-time
• Career Level: Senior