Chief of Staff to the CMO

Nextiva • Scottsdale, AZ

8h • Onsite

About The Position

Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Requirements

• 5 to 10 years in roles where you made senior leaders dramatically better. Strategy consulting, banking, ex-founder, or seasoned operator backgrounds all welcome
• AI-native at the operating-system level. You build agents, you write skills, you live in Claude, ChatGPT, Cursor, and the rest of the stack daily, and you have strong opinions about which tools to use when
• 100x ambition. You don't measure your value by hours worked or pages written. You measure it by what gets done because you exist
• Strong taste. You can review AI output and immediately spot what's missing, what's wrong, and what to push further. Judgment is your edge
• Data-fluent and dashboard-fluent. You can pull, transform, and visualize data with or without help
• Comfortable with ambiguity. You don't need a runbook to operate
• Will tell the CMO when he's wrong, and bring a better answer

Nice To Haves

• You want to be the best Chief of Staff in tech. Not at one company. In the role. You're obsessed with leverage, excellence, and the quality of every deliverable that leaves your hands. You are not trying to do more work. You are trying to do work that wasn't possible before. You see this seat as a launchpad to a GM, VP, or operating role inside Nextiva or beyond. You play to win. You make every room you're in better just by being in it.

Responsibilities

• Marketing strategy and OKRs in partnership with the CMO, aligned to corporate priorities. You own the planning rhythm: weekly leadership, monthly business reviews, and the quarterly business review process for marketing
• The executive performance system: CMO dashboards, ROI by program, KPIs by function, and the metrics the executive team actually uses to make decisions
• The AI operating system inside the office of the CMO. Agents, skills, and workflows that produce strategic deliverables (memos, board materials, comms, dashboards, decks, analysis) at a fraction of the time and cost they used to require
• Martech strategy and utilization in partnership with our Architecture team. You will know our stack, how it's used, and where we extract more leverage from it
• Budget ownership for the marketing org in partnership with Finance: quarterly forecasts, variance analysis, and the case for every meaningful dollar
• Cross-functional alignment with Sales, Product, Finance, CX, and IT, including the joint initiatives that drive revenue and new growth motions
• Talent strategy in partnership with HR: hiring loops, onboarding, performance calibration, and development plans for the senior marketing team
• High-leverage special projects, whatever the highest-impact thing is this quarter

Benefits

• Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
• Life, disability, and supplemental indemnity plans
• Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
• 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• Employee Assistance Program (EAP) and comprehensive wellness initiatives
• Access to ongoing learning and development opportunities and career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed