Chief of Staff to the CEO

Fay • New York, NY

14h

About The Position

The Chief of Staff works directly alongside the CEO and the entire leadership team as their closest operational partner. You take things that are half-formed and get them across the line. You see what needs to happen before being asked. You handle the detailed, unglamorous work that keeps the most important things moving and you do it well, quietly, and with good judgment.

The best version of this role is nearly invisible: the CEO's time goes where it needs to go, the right people have the right information, problems are anticipated and get handled before they escalate, and the organization moves with more clarity and less friction because you're in it.

If that kind of work sounds meaningful to you, and if you find genuine satisfaction in making something complex feel manageable and being the person who just handles it, keep reading.

We are looking for someone with an MBA and meaningful operating experience who is ready to work at a pace and depth that most roles don't offer. The hours are real, the stakes are real, and the expectations are high. The person who is right for this will find that energizing.

The person who thrives here will come out the other side with a genuinely different professional range and a clear path toward running a meaningful part of this business. We will invest in where you go from here. That is the explicit design of this role.

Requirements

• MBA from a strong program, plus 3–7 years of meaningful operating and/or services experience - consulting, banking, private equity, a high-growth startup, or a combination
• You've already proven you can produce excellent work under pressure and drive outcomes, moving from strategy to execution and collaborate across a team to deliver.
• A clear, structured thinker who writes with precision and can communicate complex ideas simply, for a CEO, a board, or a cross-functional team
• Comfortable operating with significant autonomy in an environment that changes fast
• Exceptionally organized and proactive: you track everything and think three steps ahead on everything, close loops without being asked, and make complexity feel manageable to everyone around you
• Discreet and trustworthy: you will be inside conversations and relationships that require absolute confidentiality
• You hold strong views with humility: You push back when something isn't right, seek the input that needs to be heard, and make decisions with conviction while staying genuinely open to being wrong
• You care about what gets built, not who gets credit for building it. You're more interested in outcomes than recognition
• You take the mission seriously and take yourself lightly — you bring real skill and real commitment without making it heavy
• You're here because you want one of the most formative professional experiences available to you right now — not because you want balance, a prestigious title, or a safe next step

Responsibilities

• Help drive the CEO's time, attention, and agenda to achieve results - managing what deserves access and protecting focus for the work that matters most
• Serve as a thought partner to the CEO on decisions large and small, offering clear analysis, a second perspective, and direct challenge when it's warranted
• Prepare and often lead briefings, analysis, decision memos, and strategic materials for internal and external audiences
• Manage a constant volume of competing priorities without losing precision or judgment
• Drive the annual and quarterly planning cycles, including facilitating discussion, identifying gaps, and pressure-testing plans
• Own the tracking and reporting of company OKRs and key business metrics, and hold the leadership team accountable to follow-through
• Lead special projects and cross-functional initiatives that require both strategic clarity and operational execution
• Conduct deep-dive analyses on strategic questions and distill findings into clear recommendations
• Prepare and facilitate leadership team meetings, offsites, and operating rhythms, ensuring the right conversations happen, decisions get made, and commitments are tracked
• Serve as the connective tissue between the CEO and the rest of the organization, translating priorities into action and surfacing issues before they become problems
• Lead culture-shaping initiatives: all-hands communications, recognition, and the moments that define how this company operates
• Identify and address organizational friction, the things that slow people down or create misalignment, and do something about it
• Support engagement with the board and investors and drive execution of preparation for board meetings and investor updates, synthesizing inputs across the business into a cohesive, well-structured narrative
• Develop genuine fluency in governance, investor dynamics, and the relationship between the board and company leadership

Benefits

• The best companies are made of the best people. There’s no shortage of work ahead, but we stay balanced and look forward to celebrating our wins as a team. We've got ambitious goals with a long road ahead, and we move together. We work hard, stay energized, and make time to celebrate the wins along the way.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive