Chief of Staff, Clinical Care Services

Cityblock Health

5d•$139,000 - $183,000

About The Position

The Director, Clinical Performance serves as Chief of Staff to the Chief Health Officer, translating clinical strategy into coordinated execution across Medical Practice, Behavioral Health, Pharmacy, Mobile Integrated Care, and Clinical Operations. The role builds operating systems, performance visibility, and cross-functional coordination to help the clinical organization execute its strategic priorities. It owns clinical performance reporting, leads cross-functional initiatives, supports network strategy execution, provides leadership for clinical learning strategy, and runs the operating cadence for the Chief Health Officer and clinical leadership team. The successful candidate is an experienced clinical operations leader who can work across functions and markets, turn complex clinical and financial data into actionable insights, and drive execution through influence and strong partnerships. Success means improved visibility into performance, stronger execution against cross-functional priorities, and a consistent operating cadence that helps leaders identify issues early and act. The role connects clinical, financial, workforce, and operational insights to meaningful action while maintaining accountability with the leaders who own outcomes. The position is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, and paid time off, including vacation and sick leave. The expected annual salary range is $139,000 to $183,000. Final compensation is determined at the company’s discretion based on relevant business considerations, including qualifications, experience, skillset, and geographic location.

Requirements

At least 8 years of progressive leadership experience in clinical operations, healthcare operations, or a related field, including significant experience operating at scale.
Demonstrated experience leading clinical performance management, operational improvement, and workforce or provider operations.
Experience working across multiple markets or states with varying regulatory, payer, and operational environments.
Strong understanding of clinical performance data and ability to translate complex data into actionable insights.
Experience partnering directly with analytics and data teams to define metrics, develop reporting, and establish performance measurement.
Demonstrated ability to lead complex, cross-functional initiatives without direct authority over all stakeholders.
Strong executive presence and ability to build credibility and influence with physician, clinical, operational, and executive leaders.
Experience convening subject matter experts and translating complex clinical information into clear strategies, priorities, and actions.
Experience working with Medicaid and/or dual-eligible populations and members with complex medical, behavioral, and social needs.
Strong strategic thinking and organizational skills, and ability to operate effectively in a fast-paced, evolving environment.
Clinical licensure is not required; demonstrated credibility with physician and advanced practice clinician leaders is important.

Nice To Haves

Experience in a value-based care, downside-risk, or full-risk healthcare organization.
Experience with total cost of care, risk adjustment, quality performance, medical spend, or related healthcare financial metrics.
Experience with clinical education, provider enablement, competency modeling, or continuing medical education.
Experience partnering with actuarial, health economics, finance, or value creation teams.
Experience working with product and technology teams, including clinical technology prioritization, requirements definition, or workflow improvement.
Experience with specialty network strategy or value-based specialty contracting.
Experience in behavioral health and/or clinical pharmacy operations.

Responsibilities

Build and own a consolidated clinical performance scorecard covering quality, burden of illness, total cost of care, engagement, member experience, and team experience metrics.
Establish monthly and quarterly performance review cadences across the clinical organization.
Partner with Data and Analytics to apply enterprise KPI definitions and resolve gaps or inconsistencies in metric definitions.
Lead quarterly analysis connecting clinical and financial performance and identify performance improvement opportunities.
Surface trends, outliers, risks, and potential root causes to support decisions by the Chief Health Officer and clinical leaders.
Develop and manage an intake process for clinical technology needs; coordinate requests across clinical teams, Integrated Care, and Technology, and provide roadmap and delivery-status visibility.
Report clinical organization team-experience metrics and support follow-through on initiatives identified through employee engagement and experience data.
Lead execution of clinically owned components of the network management strategy with clinical, analytics, and value creation teams.
Partner with Data and Analytics to identify high-volume external referral patterns and establish improvement baselines.
Lead the clinical workflow for eConsult initiatives, monitoring utilization, provider adoption, and performance.
Track and report market-level progress in reducing avoidable external specialty referrals.
Partner with Value Creation and Integrated Care on value-based specialty arrangements, providing clinical requirements, referral-volume insights, and care-model considerations to inform strategy and vendor selection.
Support provider-facing approaches that promote appropriate, conservative-first care pathways while maintaining member trust and quality of care.
Provide leadership and oversight for a unified clinical learning strategy that establishes a consistent approach to patient care.
Partner with clinical leaders and subject matter experts to identify knowledge, skills, and capabilities required across clinical roles.
Convene and facilitate internal and external subject matter experts to define clinical content and translate expertise into clear, scalable learning priorities.
Establish learning priorities across providers, registered nurses, behavioral health, pharmacy, Community Health Partners, and Medical Assistants.
Partner with Learning and Development, Clinical Team Enablement, Provider Enablement, and Integrated Care to inform the sequencing and delivery of clinical learning.
Monitor learning initiatives, identify dependencies and risks, and provide visibility to clinical leadership.
Support alignment of clinical learning priorities across continuing medical education, asynchronous learning, and market-based training.
Run the content and follow-through components of the Chief Health Officer’s leadership operating cadence.
Own agendas, pre-reads, materials, and follow-up for key clinical leadership forums and quarterly goal reviews.
Maintain decision and commitment tracking and ensure follow-through on agreed actions.
Prepare materials and insights for executive leadership, board, and enterprise leadership forums.
Support the annual goal cascade from Chief Health Officer priorities through VP and frontline leadership levels.
Design and support clinical leadership offsites and strategic meetings.
Identify cross-functional issues requiring executive attention and ensure appropriate escalation and resolution.