Chief of Residential Services

Mohawk•Schenectady, NY

14h•$100,277•Hybrid

About The Position

Successful nonprofit organization providing housing and support to community members living with a mental illness in Schenectady and Albany Counties. The Chief of Residential Services (CRS) is part of a senior executive leadership team and reports to the CEO. The CRS is responsible for the strategic and operational oversight of the organization’s housing and residential programs. In partnership with the Chief Executive Officer (CEO), the CRS ensures that all programs operate in alignment with the agency’s mission, values, and regulatory requirements while promoting operational excellence, fiscal responsibility, innovation, and a culture of continuous improvement and compassionate care. The CRS will provide leadership in the development, implementation, and expansion of housing and residential services ensuring high-quality, person-centered services for individuals served.

Requirements

Bachelor’s degree required, Master’s degree in Social Work, Mental Health Counseling, Public Administration, or a related field preferred.
Minimum of 8 years of progressively responsible leadership experience in human services, mental health, housing, or a related field.
Demonstrated experience managing 24/7 residential and/or housing programs, including both scatter-site and single-site models.
Experience working with state and local agencies on compliance, program development, and incident management.
Proven experience developing both licensed and unlicensed programs, including collaboration with housing developers and property management entities.
Must be able to travel to program sites.
Strong leadership, organizational, and strategic planning abilities.
Excellent interpersonal and communication skills with the ability to inspire and motivate teams.
Demonstrated ability to design, develop, and implement new programs and services.
Knowledge of best practices in supportive housing, residential care, and recovery-oriented services.
Financial acumen with experience managing budgets and contracts.
Strong problem-solving and decision-making skills.
Commitment to diversity, equity, inclusion, and trauma-informed care.
Proficiency in leveraging technology to enhance service delivery and support individuals.
All offers for employment will be contingent upon the candidate having successfully completed background checks.

Nice To Haves

Master’s degree in Social Work, Mental Health Counseling, Public Administration, or a related field.

Responsibilities

Partner with the CEO and leadership team to develop and implement strategic plans, goals, and organizational initiatives.
Translate the organization’s mission and vision into effective operational strategies for housing and residential programs.
Lead the development and expansion of new programs and services to meet emerging community needs and funding opportunities.
Serve as a leader in program innovation, quality improvement, and service delivery excellence.
Directly supervise the Director of Community Residences, Director of Residential Services, and the Director of Mohawk Heights, with oversight responsibilities evolving as programs grow and organizational needs change.
Provide comprehensive oversight of all housing and residential programs, including program design, implementation, and evaluation.
Ensure programs deliver high-quality, recovery-oriented services that promote stability and community integration.
Monitor program performance, including occupancy, admissions, and outcomes, and implement improvements as needed.
Identify service gaps and lead efforts to develop and expand programs to meet client needs.
Ensure compliance with all applicable regulatory and contractual requirements, including those from the NYS OMH, U.S. Department of Housing and Urban Development (HUD), and other governing bodies.
Oversee staff training initiatives related to supervision, service delivery, medication management, and performance evaluation.
Provide support to supervisors who are providing on-call services to the programs.
Provide back-up support to staff members needing guidance.
Collaborate with the Director of Finance to develop and manage program budgets.
Ensure efficient allocation and use of resources to support program sustainability and growth.
Seek and secure funding opportunities to support program expansion and innovation.
Implement best practices in operations, risk management, and staff development.
Supervise and support residential and housing program leadership, fostering a culture of accountability, collaboration, and professional growth.
Promote cross-departmental collaboration to ensure seamless service delivery.
Represent the organization in community partnerships, advocacy efforts, and stakeholder meetings.
Build and maintain strong relationships with funders, regulatory agencies, and community partners such as Schenectady County, New York State Office of Mental Health (OMH), and other community providers to enhance service delivery and organizational impact and resolve issues of service provisions and housing referrals.