Chief Nursing Officer, Banner Estrella

Banner Health • Phoenix, AZ

9d

About The Position

Banner Estrella Medical Center is seeking a dynamic, innovative, and forward-thinking nursing executive to serve as Chief Nursing Officer (CNO). Reporting to the Chief Executive Officer, the CNO champions clinical excellence, nursing engagement, patient safety, workforce innovation, and operational performance while driving strategic initiatives that enhance patient outcomes, employee engagement, and organizational success.

The CNO provides leadership, direction, and administration for day-to-day operations associated with direct patient care and clinical education and development. The position leads continuous improvement of nursing services and staff, ensures quality and economical health care services, and maintains visibility at the facility, regional, and system levels. The CNO models a service-oriented culture focused on employee engagement, quality, patient safety, service excellence, fiscal responsibility, and the patient experience. The role is a member of facility and system executive leadership teams and builds effective relationships with internal and external stakeholders.

Banner Estrella Medical Center is a 353-bed acute care hospital serving communities in west Phoenix. The facility is electronic and provides a range of health care services.

Requirements

• Bachelor’s degree and master’s degree in a relevant discipline; either the bachelor’s or master’s degree must be in nursing.
• Seven to ten years of current nursing leadership and management experience demonstrating progressive leadership development and competency.
• Professional nurse (RN) licensure in the state of practice.
• Proven nursing leadership that is customer-focused, demonstrates a passion for nursing and continuous improvement, and advocates for patients’ and nurses’ viewpoints.
• Experience implementing and maintaining a patient-centered healing environment.
• Proven ability to partner with medical staff to achieve facility-specific and organizational outcomes.
• Knowledge of modern national trends in hospital technology, quality, and patient safety.
• Ability to handle multiple conflicting assignments, demands, and priorities with attention to detail; coach and develop employees; and create solutions aligned with changing organizational strategies and goals.
• Ability to establish, pursue, and monitor process and outcome measures; evaluate clinical care and patient-service processes; identify improvement opportunities; set outcome standards; develop monitoring systems; and oversee process improvements.
• Excellent human relations, organizational, and communication skills.
• Leadership attributes including a strong work ethic, results orientation, persuasive and motivational abilities, sound decision-making, inspiration, integrity, confidence, systems thinking, innovation, lifelong learning, courage, collaboration, listening, and a commitment to high-quality care and service excellence.

Nice To Haves

• Progress toward FACHE certification or nursing leadership certification.
• Prior experience in a highly matrixed organization and integrated delivery systems.
• Additional related education and/or experience.

Responsibilities

• Maintain knowledge of current clinical practice and applicable regulatory requirements, healthcare economics and policy, governing-body responsibilities, evidence-based decision-making, utilization management, and case management; model a focus on patient quality and safety and manage risk effectively.
• Establish a shared-governance structure and process, maintain credible relationships with medical staff, develop a community presence, and build connections with academic institutions.
• Lead, supervise, guide, and develop staff; support continuous quality improvement, company values, and service standards; identify growth opportunities for staff.
• Drive process improvements and innovative care delivery or operational models to improve clinical services, outcomes, patient throughput, and patient safety; promote a patient-centered healing environment and effective workplace technology.
• Foster collaboration across matrixed teams, coordinate activities, exchange information, resolve problems, and promote service excellence at facility, regional, and system levels.
• Serve on hospital operations and system leadership teams; advise staff and collaborate on the strategic development, implementation, and maintenance of clinical and operational services and programs aligned with organizational growth initiatives and community needs.
• Develop and implement workforce initiatives and lead change at facility, regional, and system levels.
• Promote financial stewardship and clinical excellence in operational and capital acquisition processes; allocate financial, information, and human resources for improvement; establish performance measures and evaluate operations for efficient, cost-effective service delivery.
• Maintain administrative accountability for the quality and appropriateness of nursing care and continuous improvement of nursing services and staff.
• Create a region-wide focus on performance improvement, quality management, or service-line development; coordinate services with administrators, legal counsel, executives, and other staff.

Benefits

• Option to participate in a variety of health, financial, and security benefits.
• May be eligible for the Management Incentive Program as part of the Total Rewards package.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive