Chief Information Officer

Atlanta Community Food Bank Inc•East Point, GA

17h

About The Position

Reporting to the President & CEO, the Chief Information Officer will lead ACFB’s technology strategy and operations, including information security, data and analytics, systems integration, major implementations, and day-to-day IT service delivery. The CIO will ensure reliable, secure, and user-focused technology across the organization and will build and lead a high performing, technically strong IT team. The CIO’s first 18 months will focus on stabilizing and integrating ACFB’s multisystem technology environment, improving responsiveness to employee support needs, and strengthening communication and transparency around outages, delays, and system issues. The CIO will also establish clear IT processes and escalation paths, ensuring the organization experiences consistent, reliable, and predictable technology support. Beyond stabilization, the CIO will define a longterm IT roadmap that strengthens ACFB’s internal technology capabilities and enhances the tools we use to engage external stakeholders—including neighbors, partners, donors, and volunteers. This roadmap will outline the key capabilities ACFB must build, the sequence in which they should be developed, and the organizational investments required to achieve them.

Requirements

Deep, hands-on experience designing, integrating, and managing complex technology ecosystems
Strong background in cloud platforms (Azure preferred), including modernization, migration, and security hardening
Experience with enterprise systems integration, APIs, data pipelines, and middleware
Strong understanding of data architecture, analytics, and business intelligence
Experience implementing and maintaining cybersecurity controls appropriate for a mission driven organization
Ability to diagnose and resolve complex technical issues across infrastructure, applications, and data environments
Develops and leads high performing technical teams through coaching, clarity, and accountability
Builds strong cross functional partnerships and drives alignment across departments
Simplifies complex technical issues into clear, actionable decisions for leaders and staff
Builds trust and alignment across departments through transparent communication and collaborative problem-solving

Responsibilities

Optimize ACFB’s multi-system technology environment, ensuring systems are integrated, reliable, and aligned to operational needs
Improve IT service responsiveness by establishing clear service levels, SOPs, and escalation paths
Develop, document, and maintain standard operating procedures (SOPs) to ensure consistent, predictable, and high-quality technology support
Strengthen communication norms for outages, delays, and system issues to increase transparency and predictability
Support cross-functional projects by ensuring IT is a proactive, collaborative partner to all departments
Maximize the mix and optimize the cost of in-house vs. outsourced technology services
Define, analyze, and maintain IT performance metrics that reflect service quality and operational reliability
Ensure ACFB staff have the technology, tools, and support needed to work efficiently and effectively
Provide training and support to ensure new technologies are adopted consistently across the organization
Maintain a strong, practical approach to information security appropriate for a nonprofit with sensitive data and community-facing systems
Set the long-term digital and data strategy in alignment with ACFB’s mission, vision, and strategic priorities
Build datacentric capabilities that connect multiple data sources and generate actionable insights for staff, leadership, and partners
Drive user focused digital experiences for clients, partners, donors, and employees
Lead, mentor, develop, and hire a high performing team of IT, data, and project management professionals
Establish strategic relationships to secure cost-effective and in-kind technology solutions
Engage with the Feeding America network and peer food banks to share best practices and bring innovative ideas to ACFB
Represent ACFB’s technology vision and needs with partners, donors, and community stakeholders