Chief Growth Officer-Cryptocurrency Exchange

CXM Direct LLC

14d • Remote

About The Position

This role is responsible for launching and operationally scaling a cryptocurrency exchange, ensuring excellence in execution, regulatory compliance, and efficient business operations across all functional areas. The position requires establishing a global network of introducing brokers/key opinion leaders and retail partners, defining and initiating a licensing roadmap, implementing fiat on- and off-ramp solutions, building a scalable operations team, achieving operational break-even, and developing a clear unique value proposition. The role also involves designing and deploying CRM, client member areas, and back-office systems.

Requirements

• Strategic and operational planning: ability to structure business models, roadmaps, and execution frameworks aligned with company goals.
• Crypto-native business development: deep understanding of the crypto ecosystem, including introducing brokers, affiliate models, and fiat/crypto flows.
• Regulatory and compliance acumen: familiarity with global licensing processes, risk frameworks, and operational controls for crypto exchanges.
• Cross-functional team leadership: proven ability to build and manage lean, high-performing teams across sales, marketing, support, and operations.
• Technology infrastructure oversight: capability to define, integrate, and govern operational tech stacks supporting KYC, fraud prevention, and customer service.
• Customer experience design: expertise in mapping customer journeys and optimizing UX across digital platforms.
• KPI design and reporting: proficiency in defining process metrics and leading the development of BI dashboards for internal and board-level stakeholders.
• Product-market validation: experience in managing MVP launches, interpreting user feedback, and adapting offerings to improve fit and performance.
• Business systems architecture and vendor management: ability to define business requirements, evaluate technical solutions, and oversee the implementation of CRM, client portals, and operational back-office systems.
• Candidates are likely serving as Chief Operating Officer or Senior Operations Leaders within Centralized cryptocurrency exchanges (CEXs), particularly those with hands-on experience in building support functions, partner channels, and back-office infrastructure.
• Candidates are likely serving as Chief Operating Officer or Senior Operations Leaders within Crypto exchanges with global or multi-jurisdictional operations requiring licensing, fiat integrations, and scalable client-facing systems.

Nice To Haves

• Decades of leadership experience in crypto and FX markets, including deep expertise in liquidity provision and risk management.
• Proven track record with over 100 white-label crypto exchanges successfully delivered.
• Existing global network of introducing brokers (IBs), enabling immediate distribution and acquisition momentum.
• Deep expertise in China and Southeast Asia markets, offering region-specific insight, partnerships, and go-to-market capabilities.
• Best-in-class B2B sales processes and operational know-how across crypto and financial technology sectors.
• Potential for equity participation, profit sharing, and meaningful long-term upside aligned with performance and growth milestones.

Responsibilities

• Establish a global network of introducing brokers/key opinion leaders (IBs/KOLs) and retail partners to drive customer acquisition and platform growth.
• Define and initiate the licensing roadmap across key jurisdictions to enable compliant operations and future market expansion.
• Implement convenient and reliable fiat on- and off-ramp solutions tailored to the needs of each operational market.
• Build and structure a scalable, cross-functional operations team to support growth, compliance, and service excellence.
• Achieve operational break-even through disciplined cost management, revenue optimization, and strategic scaling.
• Develop and formalize a clear, differentiated unique value proposition (UVP) to guide positioning, messaging, and go-to-market efforts.
• Design and deploy a CRM, client member area (for clients and IBs/KOLs), and a back-office system to support commercial operations, partner management, and internal workflows.
• Establish and enforce internal operational policies and external partner standards to ensure consistent, compliant, and scalable execution.
• Recruit, structure, and lead a sales team focused on acquiring and managing relationships with crypto Introducing Brokers/Key Opinion Leaders (IBs/KOLs).
• Build and oversee a compact, results-driven marketing team focused on events, affiliate programs, and performance marketing initiatives.
• Identify, evaluate, and onboard payment service providers (PSPs) to support reliable fiat on- and off-ramp capabilities in key markets.
• Set up and operationalize a customer support function, including recruitment, training, and certification of support agents to ensure consistent service standards.
• Develop a comprehensive business plan and execution roadmap outlining operational priorities, growth strategies, financial projections, and resource requirements.
• Lead the rollout of a minimum viable product (MVP), conduct user testing, and validate product-market fit prior to full-scale market launch.
• Establish the technological infrastructure necessary to support core operational processes and policies, including but not limited to fraud prevention, compliance, and risk management systems.
• Define key performance indicators (KPIs) for all critical processes and implement a business intelligence (BI) dashboard for executive and board-level reporting.
• Map and define the end-to-end customer journey to optimize user experience, retention, and conversion across all touchpoints.

Benefits

• Potential for equity participation
• Profit sharing
• Meaningful long-term upside aligned with performance and growth milestones
• Flexible work model with hybrid or fully remote setup
• Access to the Group’s collective expertise and operational support resources
• Realistic path to become Chief Executive Officer (CEO) within 12 months based on performance and strategic alignment
• Backed by a larger group with fully staffed finance, customer support, and operations teams providing shared services and scalability from day one.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed