Chief Financial Officer & Operating Officer

CityTeam Ministries•San Jose, CA

17h

About The Position

The Chief Financial Officer and Operating Officer (CFO/COO) serves as a primary strategic co-pilot to the Chief Executive Officer and Board of Directors, ensuring financial vitality, operational excellence, organizational scaling, regulatory compliance, and mission alignment for CityTeam Ministries. Operating across 3 states and 30 distinct locations, the CFO/COO provides end-to-end executive leadership spanning financial planning and analysis (FP&A), financial reporting, enterprise analytics, business operations, human resources, IT infrastructure, donation processing, multi-state risk management, legal oversight, and regional compliance governance. As a core spiritual and executive leader, the CFO/COO must possess a mature, active personal Christian faith and wholeheartedly align with CityTeam’s Statement of Faith, mission, vision, and core values. The role provides spiritual leadership, integrates faith into strategic decision-making and organizational culture, and models a ministry heart for serving vulnerable populations experiencing homelessness, poverty, and addiction. The CFO/COO drives long-term strategic planning, organizational metrics, operational performance, and executive leadership. Day-to-day accounting functions are led by the Controller; this role provides visionary operational and financial leadership, translates data into strategic action, optimizes business operations, serves as a chief thought partner to the CEO, and assumes broad organizational leadership responsibilities as needed.

Requirements

Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
12+ years of progressive financial and operational leadership, including at least 5–7 years in a CFO or COO executive officer capacity managing multi-site non-profit or commercial entities.
At least 7 years of managerial accounting and financial management experience.
Deep knowledge of finance functions, including accounting, budgets, and financial planning.
Advanced expertise in corporate finance, financial modeling, business intelligence, forward-looking KPI implementation, data analytics, and using operational metrics to drive strategy.
Demonstrated record leading cross-functional operational teams across geographically dispersed locations, including Finance, Donation Processing, HR, IT, Facilities, Administration, FP&A, and Legal/Risk.
Strong general management acumen, strategic vision, executive presence, and enterprise perspective to collaborate with the CEO on organizational direction and governance.
Deep understanding of multi-state non-profit governance, site licensing, municipal regulations, labor laws, and risk management across multiple jurisdictions.
Exceptional ability to present complex financial, operational, and strategic information to Board members, community stakeholders, and executive leadership.
Willingness and capability to provide spiritual encouragement, lead devotions and prayer, and integrate faith-based values into executive decision-making and organizational culture.
Demonstrated passion for serving vulnerable populations, including people experiencing homelessness, poverty, addiction, or housing insecurity.
Proficiency with Salesforce or another CRM.
Professional written and spoken communication skills.
Demonstrated people-management and interpersonal communication skills, ability to handle conflict resolution, and a strong desire to serve others.
Business acumen and comfort using metrics.
Proficiency with Microsoft Office Suite, especially Word and Excel spreadsheets.
Proficiency with Google Suite, especially Google Docs.
Valid California driver’s license with a clean record.
Must have an intimate, personal relationship with Jesus Christ.
Must be active in a local Christian body of believers or pursuing community with other Christ-followers.
Must have compatible theology on major issues of CityTeam’s Statement of Faith.
Must be committed to serving God and the body of Christ.

Nice To Haves

CPA, CMA, or MBA.
Executive management experience.
Experience presenting to and engaging with small and large groups of people.
Experience in the non-profit industry.
Experience in a church or religious organization.
Familiarity with CityTeam, addiction, and homelessness.

Responsibilities

Model an active, personal Christian faith and champion CityTeam’s Statement of Faith, vision, and core values across operating entities and regional teams.
Provide spiritual leadership to direct reports and staff, and participate in and lead organizational devotions, prayer, and ministry gatherings.
Ensure growth, resource allocation, and operational practices reflect stewardship, integrity, grace, and compassion for vulnerable populations.
Partner with the CEO and Executive Team to articulate, model, and execute long-term strategic plans and growth initiatives across operating regions.
Lead multi-year financial forecasting, scenario planning, capital investment modeling, and resource allocation strategies.
Establish enterprise-wide KPIs, operational dashboards, and analytics frameworks to measure program efficiency, unit economics, site performance, and mission impact.
Advise the CEO and Board with actionable data, trade-off analyses, expansion feasibility studies, and operational insights.
Provide strategic leadership across administrative, operational, program management, and business functions across all 3 states.
Oversee the real estate portfolio, physical infrastructure, vendor partnerships, and capital expenditure projects across locations.
Modernize administrative workflows, establish scalable business processes, and improve inter-departmental collaboration.
Direct external IT Managed Service Providers and internal technology initiatives to ensure secure, scalable infrastructure, robust data architecture, business continuity, and operational efficiency.
Provide strategic direction to the Director of HR on talent management, organizational design, succession planning, workforce modeling, and compensation and total rewards strategies.
Oversee strategies for compliance with state and local employment laws, and partner on high-level personnel matters and organizational health.
Reinforce organizational values, operational integration, and a faith-honoring staff culture across regional teams.
Provide financial governance and strategic guidance to the Controller, supporting financial integrity, audit excellence, and non-profit GAAP compliance without managing day-to-day transaction processing.
Oversee liquidity, enterprise cash flow strategy, investment portfolio allocation, and executive banking relationships.
Direct external audits and ensure multi-state tax compliance, including Form 990, state filings, and property tax exemptions, in coordination with the Controller.
Develop and execute an enterprise risk management framework covering operational, legal, facility, data, reputational, and financial risks across states.
Oversee annual insurance renewals, risk evaluations, and claims management across Property, Casualty, D&O, General Liability, Cyber, and Employment Practices lines.
Lead engagement with legal counsel, oversee major corporate contract negotiations, review multi-state site leases, and maintain governance standards across operating entities.