Chief Operating Officer

Crossroads YMCA • Crown Point, IN

14h • $225,000

About The Position

The Chief Operating Officer provides strategic and operational leadership across Crossroads YMCA, overseeing multiple branches, executive leaders, financial performance, and the delivery of high-quality programs and services. The role translates organizational strategy into measurable results while fostering accountability, collaboration, innovation, and exceptional member experiences. The COO balances long-term strategy with decisive action, leadership coaching, and day-to-day operational problem-solving.

The COO develops and holds executive and branch leaders accountable; drives consistent, efficient operations across locations; oversees financial performance and responsible resource management; and identifies opportunities for revenue growth, innovation, expansion, and strategic partnerships. The role champions excellent programs and member experiences, strengthens collaboration and shared accountability, and builds relationships with board members, donors, volunteers, staff, and community partners.

This is a visible, relationship-driven executive role involving frequent collaboration with the CEO, executive leaders, branch teams, board members, and community stakeholders. It requires regular travel between YMCA locations throughout Northwest Indiana, as well as occasional evening and weekend commitments. The stated starting compensation is $225,000, with final compensation based on experience and qualifications.

Requirements

• At least 10 years of senior executive leadership experience.
• Demonstrated success leading large teams and complex, multi-site operations.
• Strong financial management skills, including budgeting, financial analysis, and operational performance oversight.
• Proven ability to develop executive leaders and build high-performing teams.
• Experience leading organizational growth, change management, and strategic initiatives.
• Strong communication, relationship-building, and stakeholder engagement skills.
• Experience in nonprofit organizations, YMCA operations, healthcare, education, community services, or other mission-driven environments.

Nice To Haves

• Previous YMCA leadership experience.
• Master’s degree in business administration, nonprofit management, or a related field.
• Experience overseeing organizational budgets of $20 million or more.

Responsibilities

• Provide strategic and operational leadership across the organization and multiple branches.
• Develop, coach, and hold executive and branch leaders accountable for organizational goals.
• Establish consistent expectations, improve efficiencies, and strengthen operational performance across locations.
• Oversee financial performance, budgeting, financial analysis, operational performance, and responsible resource management.
• Identify opportunities for revenue growth, innovation, expansion, and strategic partnerships.
• Champion hospitality, engagement, and high-quality programs, services, and member experiences.
• Foster collaboration, communication, and shared accountability across branches and departments.
• Engage with board members, donors, volunteers, staff, and community partners to strengthen the YMCA’s presence and impact.
• Lead organizational growth, change management, and strategic initiatives.
• Travel regularly between YMCA locations throughout Northwest Indiana and participate in occasional evening and weekend activities.

Benefits

• Medical insurance through United Health Care.
• Complimentary employee dental and vision coverage.
• Employer-provided life insurance and long-term disability coverage.
• Generous paid time off.
• A 12% employer contribution to retirement savings, subject to plan eligibility requirements.
• Complimentary family YMCA membership.
• 50% off most YMCA programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed