Chief Experience and Partnership Officer

Lifeline of Ohio • Columbus, OH

11d • Hybrid

About The Position

Lifeline of Ohio coordinates and promotes organ, eye, and tissue donation across Central and Southeast Ohio. We are seeking a Chief Experience and Partnership Officer to help shape our organization’s future during a period of significant change within the donation and transplantation landscape. This newly created executive role is designed for a transformational leader who is energized by building relationships, leading organizational change, navigating complexity, and creating strategies that advance mission impact. Reporting directly to the Chief Executive Officer and serving as a member of the Executive Leadership Team, this leader will bring Lifeline of Ohio’s stakeholder-facing functions together under one enterprise strategy. The role will strengthen trust, deepen relationships, and expand our influence among donor families, hospital and transplant partners, community organizations, government leaders, policymakers, volunteers, ambassadors, philanthropic partners, and the communities we serve. This is not simply a role overseeing several departments. It is an opportunity to build an integrated experience and partnership strategy that positions Lifeline of Ohio to thrive amid regulatory change, evolving public expectations, increased competition, and industry transformation.

Requirements

• Bachelor’s degree in a relevant field required
• At least 10 years of progressive leadership experience in healthcare, stakeholder or customer experience, strategic partnerships, external affairs, communications, community engagement, public relations, or a related field
• Experience leading multiple, diverse functions
• Demonstrated success leading teams through significant organizational change
• Experience in healthcare or another complex, regulated, mission-driven, and highly relational environment strongly preferred
• Demonstrated ability to influence senior executives and external stakeholders
• Experience developing and executing enterprise strategies with measurable outcomes
• Direct organ procurement organization, donation, or transplantation experience IS NOT REQUIRED

Nice To Haves

• Experience engaging legislators, policymakers, government leaders, or advocacy organizations
• Knowledge of government relations, public policy, advocacy, and coalition building
• Experience developing an enterprise stakeholder, customer, patient, family, or community experience strategy
• Experience leading communications, media relations, brand, or reputation functions
• Experience building relationships with hospitals, health systems, or other complex healthcare organizations
• Familiarity with stakeholder survey, feedback, or Voice of Customer methodologies
• Experience establishing or scaling the strategy and infrastructure for philanthropy or mission advancement

Responsibilities

• Design and implement a comprehensive stakeholder experience strategy across donor families, hospital and transplant partners, community stakeholders, ambassadors, and volunteers.
• Establish consistent standards for service, communication, engagement, and responsiveness.
• Develop Voice of Customer and stakeholder feedback systems that generate actionable insights and support continuous improvement.
• Define meaningful measures of stakeholder trust, satisfaction, engagement, and experience.
• Provide executive leadership for hospital development and clinical partnership strategies in collaboration with the Director of External Partner Relations.
• Build trusted, executive-level relationships with hospitals, health systems, transplant centers, and other healthcare partners.
• Position Lifeline of Ohio as a valued and preferred partner.
• Develop strategic relationships that expand organizational reach, influence, resilience, and mission impact.
• Provide executive oversight of Family Services and Donor Family Aftercare across the full continuum of care.
• Ensure donor families receive compassionate, consistent, and high-quality support before, during, and after donation.
• Strengthen alignment among family-facing, hospital-facing, and community-facing functions.
• Integrate donor family feedback into organizational strategy and continuous-improvement efforts.
• Lead Lifeline of Ohio’s communications, media relations, public relations, community engagement, and reputation strategies.
• Ensure organizational messaging is clear, consistent, and aligned with the mission.
• Provide executive leadership for crisis communications and reputation management.
• Build coalitions across diverse communities, advocacy organizations, healthcare partners, and other stakeholder groups.
• Guide ambassador, volunteer, outreach, education, and signature-event strategies.
• Guide local, state, and federal government affairs and public policy engagement in collaboration with clinical, quality, and executive leadership.
• Build productive relationships with legislators, policymakers, government leaders, and advocacy organizations.
• Help the organization anticipate and respond to regulatory, policy, and industry developments.
• Represent Lifeline of Ohio in advocacy and coalition-building efforts.
• Develop the vision, strategy, operating model, and infrastructure for a sustainable philanthropy program.
• Create a phased plan that prepares philanthropy to operate as a standalone function by 2028.
• Identify philanthropic opportunities and cultivate partnerships that expand organizational reach and mission impact.
• Integrate philanthropy with community engagement, events, communications, strategic partnerships, and organizational priorities.
• Establish the talent, systems, governance, and performance measures needed to support long-term growth.
• Integrate reporting functions into a cohesive, high-performing enterprise system.
• Lead and develop a multidisciplinary team of directors and functional leaders.
• Establish clear priorities, decision rights, performance expectations, and accountability.
• Strengthen collaboration between stakeholder-facing functions, clinical operations, quality, and other organizational areas.
• Serve as a strategic advisor to the CEO and an active member of the Executive Leadership Team.
• Build a culture of trust, service, collaboration, innovation, and measurable performance.

Benefits

• Competitive compensation
• Affordable and comprehensive Medical, Dental, and Vision Plans, including PPO, HDHP, and HSA options
• Generous PTO bank available for immediate use
• 12-week Paid Maternity, Paternity, and Family Leave
• Company-provided term life, AD&D, and long-term disability insurance
• Company-paid professional certifications and license renewals
• 401(k) plan with company match and no waiting period
• Performance bonus opportunity
• Professional development opportunities
• The opportunity to shape enterprise strategy and advance a mission that saves and heals lives through organ, eye, and tissue donation

What This Job Offers

• Job Type: Full-time
• Career Level: Executive