Chief Information and Digital Officer

UniSC•UniSC Sunshine Coast, BC

5d•Onsite

About The Position

UniSC is seeking a Chief Information and Digital Officer (CIDO) to lead its Information Technology and Digital Services team. This is a people leadership role reporting to the Chief Operating Officer, responsible for uniting the team, improving culture and engagement, and guiding the function through transformation. The CIDO will lead the University's technology services, ensuring the day-to-day operation, reliability, and security of the core technology environment, and the delivery of digital services that support students, staff, and researchers. The role is accountable for service quality across enterprise services, client services, cyber operations, innovation, and project delivery. The CIDO will collaborate with university leaders and stakeholders to introduce high-quality, reliable, and innovative services that support research and education outcomes. The Information Technology and Digital Services function provides technology resources across multiple campuses, supporting academic programs, research, community engagement, and administrative services. This includes business application services, data integration, digital platforms, cyber operations, workplace technologies, and innovation services.

Requirements

Relevant postgraduate qualifications in information technology, computer science, information management, business, management or a related discipline, together with substantial senior leadership experience in complex, multi-stakeholder organisations.
Outstanding people leadership, with a proven record of building and uniting high-performing multidisciplinary teams, strengthening organisational culture and capability, and successfully leading people through periods of change and transformation.
Demonstrated success leading the delivery of secure, reliable and customer-focused technology services, infrastructure and enterprise applications within a large, complex organisation with diverse stakeholders.
Demonstrated experience establishing and leading enterprise information and data governance practices that ensure information assets are trusted, secure, accessible and effectively leveraged to support organisational performance, regulatory compliance and evidence-informed decision making.
Demonstrated understanding and practical application of contemporary and emerging technologies, including cloud platforms, cyber security, artificial intelligence, automation, data and analytics, and their use in improving organisational capability, service delivery and decision making.
Demonstrated experience leading cyber security, technology risk and information security practices within a complex organisational environment.
Demonstrated experience operating within enterprise governance and portfolio management frameworks, with the ability to prioritise technology investment, manage competing organisational priorities and deliver measurable value.
Demonstrated financial stewardship, including strategic planning, budgeting, investment prioritisation, procurement, vendor management and the evaluation of technology investment and business outcomes.
Highly developed strategic thinking, analytical, communication and stakeholder engagement skills, including the ability to influence, negotiate and provide authoritative advice to executive leaders, governance bodies and diverse stakeholder groups.
Demonstrated commitment to enhancing the student, staff and researcher experience through contemporary information, data and digital capabilities.
Demonstrated knowledge of the Australian higher education sector, including its strategic opportunities, regulatory environment and emerging challenges, or the demonstrated ability to rapidly acquire such knowledge.
Legal work rights in Australia.

Nice To Haves

Experience working within a university environment and an understanding of the operational, cultural and strategic dynamics of contemporary higher education institutions is desirable.

Responsibilities

Build and lead a high-performing, service-oriented Information Technology and Digital Services function that strengthens capability, engagement and collaboration, and supports the University through ongoing transformation.
Provide strategic and operational leadership of the University's information, data, digital and technology capabilities, ensuring services, platforms and investments enable delivery of the University's Strategic Plan and long-term institutional priorities.
Ensure the University has secure, reliable and contemporary technology services and information capabilities that enhance the experience of students, staff and researchers and support excellence in learning, teaching, research and professional operations.
Drive innovation, continuous improvement and technology-enabled change by strengthening partnerships across the University and leveraging emerging technologies, data and digital capabilities to create institutional value.