Chief Engineer

Peregrine Hospitality•Norfolk, VA

About The Position

The Chief Engineer is responsible for the overall maintenance of the building and directs and works with property managers to execute engineering operations. This includes the proper operation, maintenance, and repair of HVAC, refrigeration, plumbing, electrical, irrigation, life-safety, and other electrical and mechanical equipment and systems. The role helps establish a safe and secure environment for guests and associates while seeking to improve guest and employee satisfaction and maximize departmental financial performance. The Chief Engineer leads engineering and maintenance efforts, oversees preventive maintenance and major building systems, and manages renovation, capital construction, and major maintenance projects. The position also oversees vendor relationships, emergency evacuation plans, fire and life-safety testing, associate training, budgets, staffing, and day-to-day departmental operations. It includes supervisory responsibilities and requires coordination with hotel departments, associates, vendors, guests, members, marina tenants, and the public.

Requirements

Strong leadership skills and the ability to apply them in a dynamic environment.
Comprehensive knowledge of elevator operations, maintenance, and inspections.
Comprehensive knowledge of technology, including television, internet, and phone systems.
Ability to work cohesively with coworkers and all departments as part of a team.
Ability to follow policies and procedures while continually striving to improve operating standards.
Ability to effectively present information to associates, management, guests, members, marina tenants, and the public in one-on-one and group settings.
Ability to understand guest-service needs.
Ability to lift and/or carry up to 50 pounds.
Ability to hear, understand, and communicate orally and in writing with staff, vendors, and guests in person and by phone.
Ability to stand and walk for extended periods.
Ability to bend, twist, push, pull, stoop, kneel, and ascend and descend a ladder.
Flexible and long hours are sometimes required.

Responsibilities

Lead and execute engineering and maintenance efforts.
Develop, coordinate, and monitor maintenance and preventive-maintenance programs for guest rooms, public spaces, equipment, and systems.
Manage preventive maintenance and the operation and upkeep of HVAC, electrical, mechanical, plumbing, carpentry, chillers, cooling towers, chemical treatments, pneumatics, control systems, water systems, boilers, refrigeration, and compressors.
Oversee hotel renovation, capital construction, and major maintenance projects.
Build vendor relationships and monitor vendor quality, delivery, warranties, and upgrades.
Manage departmental emergency evacuation floor plans and fire, life-safety, and alarm-device testing programs.
Facilitate new-hire and departmental training, monitor and revise training content, and address associate training needs.
Create annual capital expenditure and operating budgets.
Obtain and maintain property design and as-built drawings, specifications, submittal documents, testing and balance reports, commissioning documents, operating and maintenance manuals, and warranty information.
Manage day-to-day operations and ensure service quality and standards meet guest expectations.
Select qualified, service-oriented associates who embody the hotel's culture and core values.
Review scheduling and staffing levels to meet guest-service, operational, payroll, productivity, and financial objectives.
Administer property policies consistently, complete disciplinary procedures and documentation according to applicable standard and local operating procedures, and support the Peer Review Process.
Ensure associates have the supplies, equipment, tools, and uniforms needed to perform their jobs.
Model appropriate behavior and carry out supervisory responsibilities in accordance with hotel policies and procedures.
Train and develop associates in service standards, technical skills, operating procedures, and safety standards.
Establish challenging, realistic, and attainable goals for operations and performance.
Solicit employee feedback, maintain an open-door policy, and use employee satisfaction results to address concerns.
Identify and analyze operational challenges and facilitate solutions to prevent recurrence.
Recognize team member contributions and foster open communication, trust, respect, cooperation, morale, and positive employee engagement.
Participate in the performance appraisal process and provide feedback when needed.
Perform additional duties as assigned by management.