Chief Communications Officer

Harvard University • Cambridge, MA

19h • Onsite

About The Position

The Chief Communications Officer (CCO) reports to the Dean of Harvard Kennedy School (HKS) and serves on the School’s Leadership Team. As Chief Communications Officer (CCO), you will motivate, lead, manage, and develop a talented team of 17+ staff that comprise Harvard Kennedy School’s Office of Communications and Public Affairs (OCPA). In coordination with the Dean’s Office, HKS research centers, and other key offices, you will design, execute, and assess integrated strategic communications that: (1) highlight the School’s strategy and priorities for both internal and external stakeholders; (2) amplify the policy impact of the School, giving “voice” to research; (3) set a strategic direction to promote and market educational programs and events; and (4) strengthen and protect the School’s institutional position and reputation. In addition, you will coordinate a network of 30+ communicators distributed across the School’s research centers and programs. The CCO will approach this mission-centered work with a high degree of strategic thinking, creativity, and discretion; a commitment to open inquiry and supporting a diverse range of backgrounds, experiences, and points of view; a willingness to experiment and take calculated risks; and a commitment to leading, maintaining, and empowering an exceptional team.

Requirements

• Bachelor's degree and at least 10 years of experience in progressively senior positions within the Communications field.
• Experience managing staff.

Nice To Haves

• Graduate degree in public policy, communications, journalism, or a related field; and/or experience in higher education and/or government, including developing strategies to effectively communicate research to public and social sector audiences.
• Aptitude at building relationships and navigating complex organizations and issues while advising and providing sound communications counsel at senior levels.
• Ability to execute effectively and achieve change in a large, complex, decentralized, and mission-driven organization.
• Experience experimenting with different communications modalities and multi-pronged approaches to reach different audiences.
• Demonstrated savvy and success in media relations and brand and reputation management, including adeptness at managing press and media opportunities, and proven effectiveness in employing social media and other digital technologies; and familiarity with marketing campaigns.
• Substantial experience responding to and managing communications in response to crises.
• Ability to judiciously build consensus, persuade, negotiate, and manage relationships across a diverse group of internal and external constituents, and decisively problem-solve in a fast-moving, decentralized organization.
• A successful track record as a leader, hands-on manager, and strategist; a highly visible and accessible management style with strong people and relationship skills; a commitment to fostering a sense of belonging and community; and a genuine willingness to listen.

Responsibilities

• Work closely with the Dean and Chief of Staff, as well as with other HKS senior administrators, faculty, and communications experts, in further developing and delivering an effective and innovative communications strategy that reflects and advances the School’s HKS 2036 vision, strategy, and associated priorities.
• By leveraging the skills and talents of the OCPA team, develop, execute, and assess integrated strategic communications programs encompassing editorial content creation, media relations, digital communications, executive communications, publications, brand management, and marketing campaigns, for both internal and external audiences, using various modalities and channels to reach different audiences.
• Provide leadership and effective personnel management to the OCPA team, promoting collaborative interdisciplinary teamwork, experimentation, creativity, open communication, responsible self-direction, and professional development.
• Act as chief spokesperson for the school with the media and oversee media relations (e.g., working with press, writing talking points and statements) for the School, to include proactive press outreach to drive the School’s message and leadership in crisis communications situations.
• Lead the HKS-wide communications affinity group (CAG), which includes communications staff from other administrative departments and HKS research centers, to ensure integration, collaboration, consistency, and improved cross-unit communication processes.
• Strengthen relationships with communications professionals across the School and University.
• Lead and strengthen coordination and alignment of priorities and information sharing between OCPA and leadership and communications/marketing staff in Professional and Lifelong Learning (Executive Education & Public Leadership Credential), Degree Programs and Student Affairs, and Alumni Relations and Resource Development.
• Provide strategic guidance to support the enrollment goals of all academic programs, including Professional and Lifelong Learning.
• Lead internal communications for HKS, working closely with and serving as a thought partner to the Dean and Chief of Staff.
• Drive the development of a compelling and effective digital, video, and editorial presence, resulting in vibrant and responsive online communications, including on social media, that support School priorities and initiatives and advances the policy impact of faculty research. Work with the OCPA team to identify and proactively tell compelling narratives that fully capture diverse stories coming out of HKS and that reflect the School’s commitment to viewpoint diversity and open inquiry.
• Take a proactive approach to editorial content, marketing, media relations, social media, and owned digital and print platforms, ensuring that HKS messages and stories reach key target audiences and have impact.
• With other senior administrators, maintain appropriate communications policies to ensure that privacy regulations, public safety efforts, and HKS-wide practices are understood and effectively implemented.
• Work with the Dean’s Office to ensure compliance with University use of name policies, including trademark, logos, and other graphic products where appropriate.
• Employ appropriate metrics and analytics to measure impact of cross-channel communications initiatives.
• Establish and sustain a productive relationship with Harvard Public Affairs and Communications and other communications staff across the University.

Benefits

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

What This Job Offers

• Job Type: Full-time
• Career Level: Executive