Chief Administrative Officer - Technology, Operations & Business Enablement

Neuberger Berman•New York, NY

2d•Hybrid

About The Position

The Chief Administrative Officer (CAO) serves as the strategic business partner to the Chief Platform Officer (CPO), helping drive organizational effectiveness, platform adoption, stakeholder engagement, and execution across the Platform organization. This role acts as the connective tissue between business leadership, infrastructure, operations, product, and technology teams, ensuring strategic priorities are translated into measurable outcomes. The CAO will lead business management, governance, communications, operating rhythm, organizational planning, and client engagement initiatives for the Platform organization. The ideal candidate combines strong business acumen, relationship management, operational excellence, and executive leadership skills, with the ability to navigate complex organizations and influence senior stakeholders.

Requirements

12+ years of experience in business management, strategy, operations, consulting, platform management, or related leadership roles.
Experience supporting senior executives in complex, matrixed organizations.
Demonstrated success partnering across business, operations, product, and technology functions.
Strong executive presence with the ability to influence senior stakeholders.
Experience leading enterprise-scale initiatives and organizational transformation efforts.
Applicants must be authorized and have the right to work in the country where the role is located without the need for current or future sponsorship.

Nice To Haves

Financial services, asset management, banking, or fintech experience.
Experience supporting platform, infrastructure, operations, or enterprise services organizations.
Knowledge of governance, risk management, and service management frameworks.
Experience managing executive communications and board-level presentations.

Responsibilities

Partner closely with the Chief Platform Officer to define and execute strategic priorities.
Drive the annual planning process, including objectives, key results, investment priorities, and resource allocation.
Manage the Platform organization's operating model and governance framework.
Develop executive-level reporting, dashboards, and performance metrics.
Identify opportunities to improve organizational effectiveness and scalability.
Establish and oversee a client engagement model that strengthens relationships between Platform teams and business stakeholders.
Act as a senior liaison between business functions, operations teams, and infrastructure leadership.
Ensure business priorities, service expectations, and platform capabilities remain aligned.
Facilitate executive discussions regarding platform strategy, service adoption, and business outcomes.
Champion a service-oriented culture focused on stakeholder satisfaction and business enablement.
Lead governance forums, steering committees, and executive reviews.
Coordinate cross-functional decision-making across business, operations, technology, risk, and vendor organizations.
Drive issue identification, escalation management, and resolution processes.
Establish clear accountability and transparent decision frameworks.
Manage staffing strategy, workforce planning, organizational design, and location strategy.
Partner with Finance and Human Capital Management on budgeting, headcount planning, and talent initiatives.
Lead internal communications, employee engagement programs, and leadership offsites.
Drive change management and adoption initiatives associated with transformation programs.
Provide oversight of strategic initiatives across the Platform organization.
Monitor execution against milestones, budgets, and strategic objectives.
Ensure alignment between platform investments and business priorities.
Develop reporting and communication materials for senior executive stakeholders.
Monitor industry trends and emerging practices in platform management, infrastructure services, client engagement, and operating models.
Support vendor and strategic partner relationships.
Represent the Platform organization in selected internal and external forums.