Executive Oversight - Chief Access Officer

Marana Health • Marana, AZ

2d • Onsite

About The Position

Marana Health is seeking a Chief Access Officer to join the Administration team at the Marana Main Health Center, located in the heart of Marana, AZ. The Chief Access Officer (CAO) serves as a member of the Executive Leadership Team and is responsible for the strategic direction, operational oversight, and performance management of assigned access, ancillary, operational support, and community service functions. The CAO leads initiatives that improve patient access, service delivery, operational effectiveness, patient experience, community impact, and organizational growth. The CAO provides executive oversight for ancillary services, call center operations, practice management, marketing, facilities, volunteer services, and Work Adjustment Training (WAT) programs. Working collaboratively with executive leadership, the CAO develops and implements strategies that support organizational goals, enhance operational performance, improve patient and employee experiences, and ensure the effective utilization of organizational resources. Marana Health is a Federally Qualified Community Health Center (FQHC), with 11 sites in Tucson and Pima County. Our mission is to improve our community by providing exceptional, whole-person healthcare.

Requirements

• Bachelor's degree in Healthcare Administration, Business Administration, Public Administration, Operations Management, or related field.
• Minimum of 10 years of progressive leadership experience in healthcare operations, patient access, ancillary services, business operations, or related operational functions.
• Experience leading multiple departments, service lines, managers, and operational teams.
• Experience leading cross-functional initiatives that improve operational performance, patient access, service delivery, patient experience, and organizational effectiveness.
• Experience managing budgets, operational performance metrics, strategic initiatives, and organizational change.
• Fingerprint Clearance Card through the Arizona Department of Public Safety.
• Current Arizona driver's license with clean driving record and proof of current vehicle insurance (39-month MVR will be run by MH).

Nice To Haves

• Master's degree (MBA, MHA, MPH, or related field).
• Experience in an FQHC, nonprofit healthcare organization, or multi-site healthcare environment.
• Experience overseeing patient access operations, ancillary services, practice operations, facilities, marketing, community programs, or operational support services.
• Experience leading large-scale operational improvement, organizational growth, or service expansion initiatives.
• Experience overseeing multidisciplinary teams and multiple service lines.
• Equivalent combination of education and experience may be considered if applicable and must be directly related to the functions and body of knowledge required to successfully perform the job.
• Strong executive leadership and strategic planning skills.
• Knowledge of healthcare operations, patient access, ancillary services, and operational support functions.
• Ability to lead large, diverse teams through organizational growth and change.
• Strong financial management, budgeting, and resource allocation skills.
• Ability to analyze operational and financial data and develop effective business strategies.
• Knowledge of performance improvement methodologies and operational excellence practices.
• Excellent communication, relationship management, and stakeholder engagement skills.
• Ability to develop collaborative partnerships across departments and with community organizations.
• Strong problem-solving, decision-making, and organizational leadership abilities.
• Knowledge of applicable healthcare regulations, accreditation standards, and compliance requirements.

Responsibilities

• Serve as a member of the Executive Leadership Team and contribute to the development and execution of organizational strategy, priorities, and long-term growth initiatives.
• Provide executive leadership and oversight for assigned operational, access, ancillary, and support service functions, ensuring alignment with organizational mission, vision, values, and strategic objectives.
• Develop and implement strategies that improve patient access, operational effectiveness, service excellence, organizational performance, and community impact.
• Establish and promote a culture of accountability, trust, learning, collaboration, innovation, and continuous improvement that encourages open communication, shared responsibility, and organizational excellence.
• Lead organizational efforts to improve the patient experience by enhancing access, communication, responsiveness, and service delivery.
• Partner with executive, operational, and clinical leaders to drive integration, operational consistency, and cross-functional collaboration throughout the organization.
• Develop, monitor, and evaluate organizational and departmental performance measures, utilizing data and analytics to drive informed decision-making, operational excellence, and continuous improvement.
• Lead organizational change initiatives by fostering engagement, transparency, learning, and shared ownership of outcomes while supporting strategic priorities and operational improvements.
• Foster employee engagement, leadership development, succession planning, and workforce effectiveness through the development and support of leaders and high-performing teams.
• Foster an environment of psychological safety and continuous learning where employees are encouraged to identify opportunities, report concerns, share ideas, and contribute to organizational improvement.
• Model and promote Just Culture principles by balancing accountability with learning, supporting fair and consistent decision-making, and encouraging a proactive approach to quality, safety, service, and performance improvement.
• Ensure assigned departments operate in compliance with applicable regulatory, accreditation, contractual, and organizational requirements.
• Oversee the effective stewardship of organizational resources, including budgets, staffing, facilities, technology, and operational assets.
• Identify opportunities for service expansion, innovation, operational efficiencies, and sustainable organizational growth.
• Promote strong community partnerships and represent the organization with external stakeholders, governmental agencies, community organizations, healthcare partners, and vendors.
• Support programs and initiatives that advance community engagement, workforce participation, volunteerism, and organizational mission impact.
• Lead, mentor, and develop directors, managers, and operational leaders to strengthen organizational capacity, leadership effectiveness, and succession readiness.
• Provide regular updates and recommendations to executive leadership and the Board of Directors regarding operational performance, strategic initiatives, risks, opportunities, and organizational outcomes.
• Champion a culture that reflects the organization's mission, values, commitment to diversity, equity, inclusion, belonging, employee engagement, and exceptional service.
• Participate in special projects and perform other duties as assigned.

Benefits

• 20 days’ vacation time, sick leave in addition to 11 paid holidays
• Medical, Dental, and Vision Insurance
• Competitive 403 (b) Plan with discretionary employer contribution on a matching formula.
• MHC sponsorship for degree program in an accredited university or college that directly relates to profession or advancement with the MHC organization
• Relocation Reimbursement
• Productivity incentives individualized to incentivize excellence in performance and growth potential
• Comprehensive, inclusive of salary, medical insurance, PTO and sick time
• Cell phone reimbursement for personal cell phone usage or issued company cell phone

What This Job Offers

• Job Type: Full-time
• Career Level: Executive