Chest Pain Center Coordinator

Billings Clinic•Billings, MT

4d•Onsite

About The Position

The Chest Pain Center Coordinator develops, implements, evaluates, and provides ongoing oversight of the Chest Pain Center program. Working closely with the Chest Pain Center Medical Director, the Coordinator supports a coordinated, multidisciplinary approach to Acute Coronary Syndrome (ACS) care across the continuum, from pre-hospital care through discharge and follow-up. The role supports standardized, evidence-based care for low-, intermediate-, and high-risk chest pain patients, including STEMI and OHCA populations. The Coordinator provides leadership for daily program operations, performance improvement, data management, accreditation, education, and outreach to sustain Chest Pain Center accreditation and improve patient outcomes. The position works with clinical departments, EMS, referral facilities, and regional partners to coordinate care, support evidence-based pathways, analyze outcomes, and improve processes. It also leads committee and peer-review activities and provides cardiovascular education to clinicians, EMS agencies, patients, and the community.

Requirements

Bachelor of Science in Nursing (BSN) or Bachelor of Arts in Nursing (BAN).
Three years of professional nursing experience in the assigned service or specialty area related to the role, or an equivalent combination of education and experience.
BLS certification required at hire.
ACLS certification required at hire.
Current RN license in the state of Montana at hire.
Required licenses and certifications must be in good standing.
Ability to lead multidisciplinary teams and influence change across departments.
Expertise in clinical registries, data analysis, and performance improvement methodologies.
Ability to translate data into actionable strategies and quality improvement initiatives.
Experience managing accreditation and regulatory programs, including multi-facility and system-level requirements.
Strong organizational skills and ability to manage complex initiatives.
Advanced written and verbal communication skills.
Effective conflict resolution and stakeholder engagement skills.

Responsibilities

Model behaviors consistent with Billings Clinic’s mission, vision, values, and service expectations.
Maintain compliance with organizational, departmental, regulatory, accreditation, and safety requirements, policies, and protocols.
Oversee the National Cardiovascular Data Registry (NCDR) Cath/PCI and ACTION registries, ensuring data integrity and using registry information to drive performance improvement.
Lead accreditation readiness, including documentation, audits, and survey preparation.
Monitor quality, cost, and continuity of care, and coordinate services to support efficient patient progression across the care continuum.
Oversee data collection, abstraction, validation, and submission in alignment with AHA/ACC standards.
Analyze clinical and operational metrics to identify trends and improvement opportunities.
Lead performance improvement initiatives to enhance outcomes and reduce variation in care.
Develop and present actionable data reports and recommendations to the Chest Pain Committee.
Provide strategic leadership for Chest Pain Committee initiatives aligned with organizational goals.
Collaborate with the Chest Pain Medical Director to develop, implement, and evaluate evidence-based ACS/STEMI clinical pathways, protocols, order sets, and care pathways.
Standardize care processes and support policy development and evaluation to integrate best practices.
Serve as a liaison among Cardiology, the Emergency Department, Hospitalists, Cath Lab, ICU/CVU/IMC, Telemetry, EMS, and referral facilities.
Participate in multidisciplinary huddles to support care coordination and operational alignment.
Lead the Chest Pain Committee and multidisciplinary ACS peer-review meetings.
Identify gaps, duplication, or fragmentation in care processes and lead or support efforts to improve processes, resource utilization, and collaboration.
Build and maintain collaborative relationships across departments and regional partners.
Develop and deliver education on ACS/STEMI care, EHAC, Hands-Only CPR, and AHA guidelines; coordinate interdisciplinary education and training.
Educate patients and others on chest pain management, risk reduction, and secondary prevention, and ensure standardized discharge education using approved materials such as My Heart and I.
Serve as a community resource for cardiovascular education and prevention initiatives, including EHAC, Hands-Only CPR, and ACS education.
Serve as the EMS liaison; lead EMS case reviews, debriefs, and peer reviews with outcome-based feedback, and support outreach and education for EMS agencies and referral facilities.
Coordinate interdisciplinary communication related to patient care and departmental operations.
Promote positive working relationships with inpatient, outpatient, pre-hospital, and referral-facility services.